1st Line Support Analyst

Your new company

Reputable public sector organisation based in Glasgow, with offices across the country. With a fantastic reputation within the wider job market as an employer of choice, this business receives fantastic feedback from employees past and present. The work they do helps end users and the wider economy and this is an excellent time to join their team.

Your new role

As a Service Desk analyst you will manage a caseload of incoming tickets from end users and prioritise workload to escalate to the relevant team or achieve a first time fix where possible.This role will see you work within a team of support colleagues and together you will manage requests, deal with queries and provide 1st line technical support, acting as a key point of contact within the wider IT function.

What you'll need to succeed

The ideal candidate will have experience of the following:

• ActiveDirectory
• Previous experience in a busy Helpdesk Environment
• Previous experience supporting MS Suite technologies such as Azure
• Experience of ticket management system such as Hubspot etc
• Experience of JIRA, Confluence and other related technologies would be advantageous.

What you'll get in return

• Day Rate 125 - 150 (inside IR35)
• Hybrid working in a central office in Glasgow (2-3 days per week on site)
• 3 month initial contract with possibility for extension
• Public sector experience

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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