1st Line Support Analyst
Fintech Recruitment Solutions, Aberdeen
1st Line Support Analyst
circa £24-28K + bens
Fintech Recruitment Solutions, Aberdeen
- Full time
- Permanent
- Hybrid working
Posted 6 days ago, 7 Nov | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
job Ref: KS333
Full Job Description
FinTech Recruitment Solutions is working with a well-known and global energy business who are looking to hire a 1st Line Support Analyst on a permanent basis. This position is responsible for providing technical support to internal customers, assisting them with hardware and software issues both locally and remotely.
Duties will include:
- Provide technical support by answering support queries either onsite or via phone or email
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the call logging system and maintain full documentation
- Respond to enquiries from clients and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- To allocate more complex service issues to the relevant IT Support member
- To arrange for external technical support where problems cannot be resolved in-house
- To ensure that all SLAs are met
Candidates should have IT support experience from either a helpdesk or desktop background.
Get in touch for further information about this role.
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