200903 - Receptionist / Administration Assistant

RUBISLAW PLACE MEDICAL GROUP

RECEPTIONIST/ADMINISTRATION ASSISTANT

IMMEDIATE START AVAILABLE

37 hours per week

0800-1630 Monday/Tuesday/Thursday/Friday

0800 1600 Wednesday

An opportunity has arisen at Rubislaw Place Medical Group in Aberdeen to join the reception/admin team in an established city centre practice with 8,300 patients. The successful applicant will have an excellent telephone manner, keyboard skills and the ability to work in a busy office environment where no two days are the same.

Job Purpose:

To assist the doctors in providing the best possible care for their patients. This is to be done by being a helpful, efficient and conscientious member of the team. Duties should be carried out in a responsible manner, ensuring confidentiality at all times.

Key Responsibilities:

· Provide the first point of contact between patient and surgery

· Book new and return appointments by telephone or face to face as appropriate

· Record patients arrival for appointment

· Record requests for prescriptions

· Produce prescriptions in accordance with practice protocol

· Undertake electronic filing of correspondence in patients record

· Deal with queries from patients, health professionals and pharmacists with support from GPs as required

· Record requests for urgent appointments with the triage/duty Doctor in accordance with practice protocol

· Record requests for home visits with the triage/duty Doctor and prepare summaries for these

· Issue appropriate paperwork to patients wishing to register with the practice in accordance with practice protocol

· Photocopy documents and send faxes as required

· Log outgoing mail in accordance with practice protocol

· Provide admin support in relation to practice recall systems.

In addition to the duties listed, any other relevant task may be requested by the GPs or Practice Manager. A willingness to participate in further training will be required.

Annual Leave 22 days plus 8 days public holidays pro rata

Informal enquiries by phone or email are welcome or please send a CV and covering letter to:

Christine Lamb

Practice Manager

Rubislaw Place Medical Group

7 Rubislaw Place

Aberdeen, AB10 1QB

Christine.lamb@nhs.scot