24-7 DIGITAL ALARMS HUB CONTROLLER - FLK12244

Job Advert

Are you ready to take on a pivotal role in a fast-paced, high-pressure environment? We’re looking for a 24/7 Digital Alarms Hub Controller to join our team on a part-time, temporary basis for 6 months. Based in our cutting-edge offices in Larbert, this role offers flexibility and a dynamic work setting.

What We Offer:

• Hours: 17.5 hours per week, working 2 days on, 4 days off
• Compensation: £27,510 to £29,556 (pro rata), plus night shift and out-of-hours allowances
• Shifts: A mix of day, evening, and night shifts, including weekends and public holidays
• Opportunities: Potential for overtime

Your Role:

As a 24/7 Digital Alarms Hub Controller, you’ll be an emergency call handler, managing critical, life-saving calls for the Mobile Emergency Care Service and coordinating out-of-hours operations. You’ll handle emergency and routine enquiries with professionalism, ensuring swift and effective resolutions that support the Council and its partner organisations.

About You:

We’re looking for someone who thrives in a team environment and is committed to delivering exceptional service. You’ll be the first point of contact for the public and internal stakeholders, managing a wide range of queries and emergencies.

Essential Qualifications & Skills:

• Education: SVQ Level 3 or equivalent experience in a similar frontline role
• Skills: Strong communication, customer care, numeracy, and computer literacy
• Experience: Proficient in handling diverse enquiries with accuracy and confidentiality

Desirable Skills:

• Knowledge of Council statutory functions and procedures
• Familiarity with ICT databases and service-specific software

Why Join Us?

Be part of a team that values excellence and adaptability in providing critical services. You’ll work in a supportive environment where your contributions make a real impact on the community.

Ready to take the next step? Apply now and be at the heart of our 24/7 digital operations!

You will work 17.5 hours per week.

This post is temporary until May 2025 to cover a period of sickness.