2nd Level Support Analyst (Applications)

West Dunbartonshire Council is currently seeking to employ an experienced and enthusiastic 2nd Line Applications Analyst/Programmer to work in our ICT Department. As a key member of our Applications Team, you'll be providing support for a wide variety of business systems including Document Management, HR, Finance and the ICT Service Desk.,

• Troubleshooting user incidents, diagnosing and solving recurring software faults.
• Upgrading business applications to the defined standards in line with our change management processes.
• Prioritising and managing numerous open Service Desk requests and incidents simultaneously.
• Maintaining an accurate documentation of incidents, solutions and procedures.
• Escalating complex issues to the appropriate teams while maintaining clear communication with end users.
Why join us?
• Be part of a collaborative and forward-thinking IT team.
• Opportunity for professional growth and skill development.
• Be able to work remotely and only attend the office one day per week.
• Contribute to the technology-driven success of our organisation.
  
  We're looking for a flexible, multi-skilled individual, with SQL and Unix skills and an understanding of ICT technologies and integration. The successful candidate will be able to work under their own initiative and to tight timescales.
  
  WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:
• Access to the Local Government pension scheme (LGPS) with an employer's contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support