2nd Level Support Analyst (Applications) - WDN05583

Job Description

West Dunbartonshire Council is currently seeking to employ an experienced and enthusiastic 2nd Line Applications Analyst/Programmer to work in our ICT Department. As a key member of our Applications Team, you’ll be providing support for a wide variety of business systems including Document Management, HR, Finance and the ICT Service Desk.

We're looking for a flexible, multi-skilled individual, with SQL and Unix skills and an understanding of ICT technologies and integration. The successful candidate will be able to work under their own initiative and to tight timescales.

Your responsibilities will include:
• Troubleshooting user incidents, diagnosing and solving recurring software faults.
• Upgrading business applications to the defined standards in line with our change management processes.
• Prioritising and managing numerous open Service Desk requests and incidents simultaneously.
• Maintaining an accurate documentation of incidents, solutions and procedures.
• Escalating complex issues to the appropriate teams while maintaining clear communication with end users.

Why join us?

• Be part of a collaborative and forward-thinking IT team.
• Opportunity for professional growth and skill development.
• Be able to work remotely and only attend the office one day per week.
• Contribute to the technology-driven success of our organisation.

The Individual

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support

Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.

For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/

More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/