2nd Line Application Support Analyst

We're looking for an experienced 2nd Line Application Support Analyst to work in our Digital departments in Kilbirnie Street, Glasgow and Hillington, Arnold Clark's IT department is responsible for delivering technical solutions across our rapidly growing business.

As a 2nd Line Application Support Analyst, you'll have substantial experience of working in a busy IT support desk environment, preferably in a 2nd line position.

You'll be an adaptable team player with the skills to deliver remote and customer-facing support for our constantly expanding customer base and new applications. You may also be asked to provide weekend cover for sales and aftersales staff at our branches on a rota basis.

Day-to-day duties

• Providing second line user support for bespoke software applications via our incident and request management system, phone and email.


• Web and application troubleshooting and problem resolution.


• Identifying and managing faults, liaising with third-party suppliers.


• Training and mentoring our First Line Support team.


• Writing and updating technical documentation.


• Working with Third Line teams and development to test changes.
  
  Over two years' IT support experience



• A strong focus on service delivery and customer satisfaction



• Attention to detail with a methodical and thorough approach to work



• Ability to stay calm under pressure



• Strong written and communication skills



• A focused team player



• Highly organised with excellent communication skills



• Great time management and the ability to prioritise multiple responsibilities


Nice to have (but not essential)


• Experience of working in an application support role
  
  Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.


Employment within the Arnold Clark Group is offered subject to a satisfactory reference and disclosure check.


• 33 days' holiday allowance with room to grow


• Private healthcare


• Generous retail discounts


• Flexible leave


• Maternity and paternity packages


• Access to training opportunities to grow and develop skills


• ...and much more!


Hours

Full time: Monday - Friday, 8.30am - 6pm.

You will be required to provide rotational weekend cover (one in seven), along with rotation cover for sales month end (12pm - 8pm)., Every Arnold Clark employee is entitled to a wide range of benefits, including:

Discount on new and used vehicles

Contributory pension scheme