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2nd Line Support Engineer

Fintech Recruitment Solutions, Aberdeen

2nd Line Support Engineer

circa £30000 - £35000 + on-call allowance

Fintech Recruitment Solutions, Aberdeen

  • Full time
  • Permanent
  • Onsite working

Posted today, 28 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: KS361

Full Job Description

FinTech RS are delighted to support a rapidly expanding technical client who has won numerous contracts in the Aberdeen area. This position will be a dual role of software and internal IT support offering a diverse, challenging workload whilst working in a supportive and performing environment.

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Duties will include:

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Software Support

  • Troubleshooting and issue resolution
  • Incident management
  • User training
  • Technical & software support
  • Hardware & Software maintenance

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IT/Desktop Support

  • 1st and 2nd line IT Support
  • System configuration and administration
  • Maintain documentation and knowledge sharing
  • IT security awareness and maintenance
  • Work closet with the DevOps team

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This role will require the successful candidate to participate in a weekly on-call rotation to provide after-hours support and address critical IT issues as they arise, our client offers an enhanced rate for this.

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Get in touch to find out more about this exciting and progressive role!

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