Accommodation Assistant

We are looking for an enthusiastic and customer focused Accommodation Assistant to join our team at Sanctuary Students in Dundee.

Working in partnership with the University of Dundee, we provide self-catered accommodation to 1587 students, across four accommodation sites. With previous administration experience, preferably in the accommodation or facilities management sector, this challenging yet rewarding role offers the opportunity for training and further career development.

You will be responsible for maintaining a high quality administration and reception service ensuring customer requirements and expectations are met to ensure that our customer experience is 'More than just a Room'.

The role of Accommodation Assistant will include:

• Providing a first class customer service, providing advice and guidance to customers and staff on accommodation services, local services and promoting resident participation and involvement


• Ensuring that records are accurately maintained and kept up to date and liaising with our compliance team with regards to servicing and service records


• Responding to emails, phone calls and face to face enquiries, including repair requests in a timely and professional manner


• Providing a first point of contact ensuring a high standard of customer service is delivered to all customers and clients


• Assisting with the administration and supporting the Management team with logging and reporting of repairs, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.


• Experience of supporting the delivery of high-quality accommodation operations or customer service is essential


• Ability to work to deadlines and prioritise workload


• Excellent communication and customer service skills


• Previous experience of Microsoft Office applications including Word, Excel and Outlook


• Able to work on own initiative, but also take direction from management team
  
  Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.


Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• £21,543 per annum (rising to £22,677 per annum after 12 months, subject to satisfactory performance)


• 25 days leave rising to a maximum of 30 days (plus public holidays)


• A pension scheme with employer contributions from Sanctuary


• Life Assurance


• Employee Advice Service including counselling


• Cycle to Work Scheme


• Voluntary health plans


• Employee discounts


• Wellbeing support and tools


• Employee recognition scheme