Job Description

Working in a hybrid style, based at home and 2 days per week in Dundee House, you will work full time, 37 hours per week.   If you have any queries regarding this vacancy, please contact Lynne Carr on or email lynne.carr@dundeecity.gov.uk

Requirements

You will have 5 National 5s, at level 2 or above, including English and Maths, or equivalent; or relevant experience of working within a Benefit Delivery Team environment.

Responsibilities

Under relevant degrees of supervision, you will undertake as part of a team, duties relating to the billing and redemption of Council Tax and the administration of Housing Benefit, Council Tax Reduction, Educational Benefits and Discretionary Hardship Payments.

The Individual

You will have experience of supporting the public in a service delivery environment along with experience of an organised and methodical approach to work to ensure that work output expectations are met. You will have data protection awareness. You will have experience using and working with computerised systems, including Microsoft Office, to input and retrieve data. You will have keyboard skills. You will have good communication skills, both written and oral along with good numeracy skills. You will have excellent ability to communicate with customers and colleagues. You will be able to organise and prioritise your workload and take responsibility to work accurately, efficiently and ensure deadlines are met. You will have the ability to work under pressure, as part of a team and with minimum supervision.   A Basic Disclosure Scotland is required.