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Admin and Casework Officer

Ash Regan Msp

Admin and Casework Officer

£27000

Ash Regan Msp, Edinburgh

  • Part time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 31 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 583248cf083b4a5e92d94a2c0d49e3af

Full Job Description

  • Organising diary commitments and preparing for all activities.

    • + Arranging surgeries, meetings and travel.
    + Communicating with parliamentary officials.
    + Representing on my behalf as and when required.
  • Carrying out general office administration and acting as front of office for enquiries.

    • + Manage and maintain office Bill payments
    + Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
    + Coordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timely and professionally.
    + Drafting written correspondence such as letters, requests for information.
  • Supporting with keeping casework up to date and responding to public enquiries.

    • + Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
    + Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
    + Advocating on constituent's behalf with relevant bodies to resolve matters.
  • Maintaining office records and compliance with data protection.


  • Maintaining filing system and managing records.

  • Ensuring compliance with data protection legislation and GDPR requirements.

  • Ensuring administrative and secretarial support is provided.

    Have excellent written, verbal and IT skills with accurate attention to detail.

  • Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.

  • Be well organised with the ability to prioritise competing workloads.

  • Be patient and sensitive while remaining objective and open minded.

  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.

  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.

  • Have a natural interest in helping people with a curiosity to probe for further information where required.