Role – Administration Support

Contract – Permanent

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

Not your average role….

Our engineering depots are where the maintenance and upkeep of our train fleet takes place, ensuring the safe and reliable operation of our services across Scotland. Within these busy environments, the administration function plays a crucial role in providing essential support to the engineering teams.

As an Administration Support Officer, you will be an integral part of the depot team, responsible for a range of administrative tasks that contribute to the smooth running of daily operations.

Your duties will include:

* Acting as the first point of contact for visitors to the depot, managing the reception area by signing them in, providing necessary briefings, and ensuring a professional welcome.

* Maintaining diary bookings.

* Processing staff-related information within relevant systems, such as processing payroll, holidays, and absence records.

* Being involved in absence monitoring and conducting necessary follow-up procedures.

* Managing the recording of operational events related to our electric train fleet using dedicated software.

* Reporting any urgent facilities issues.

* Keeping important information displayed on notice boards up to date.

* Being involved in the upkeep of vehicle records using excel.

There will also be a requirement to provide cover at our Corkerhill depot as and when needed.

What you bring

To be successful in this role you will be able to demonstrate:

Essential Criteria:

* Qualifications or skills and experience at SCQF Level 6, demonstrating experience in an administrative role.

* Experience in using standard office software (e.g., Outlook, Word & Excel) and possessing a high level of attention to detail and accuracy.

* Experience of using dedicated software and systems relevant to administrative tasks.

* Organisational and time management skills, with the ability to plan, prioritise, and meet deadlines effectively.

* Written and verbal communication skills, with the ability to build collaborative working relationships at all levels.

Desirable Criteria:

* Experience or knowledge of document management

* GDPR knowledge and understanding

* Experience of attending meetings and recording minutes

Hours of work: 35 hours per week. Monday – Friday 0800 – 1600 hours.

We offer an attractive reference salary of £29,583 per annum, pending pay award

What we offer you

ScotRail offer an excellent rewards package including:

* Contributory Final Salary Pension scheme.

* Free and reduced rate rail travel for you and your family.

* Generous holiday allowance.

* Enhanced company sick pay and family leave including maternity, paternity and adoption.

* Life Insurance cover for 4 x annual salary.

* Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Please note that due to the volume of interest received these vacancies could close prior to the published date.

Selection Process

Selection process: Short listed candidates will be asked to attend a competency-based interview. The final stage will be a medical questionnaire. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period. Training initially involves attendance on our virtual Induction Training Programme.

Equal Opportunities

ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.