Administration Support-MacMillan Day Unit

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this position is Monday Friday 8.30-5pm.

This post is to plan, organise, prioritise and maintain the day to day administrative tasks associated with the functionality of the BWOSCC, Macmillan Day Unit.

Duties include:

• Act as a focal point for patients attending, ensuring all demographic information is kept up to date in the patients records and on the patient administration system.
• Provide support for Team Lead when required to deal with referral management, which included to accurately record and process the referral from point of receipt onto the patient pathway and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and New Way rules.
• Liaising with clinicians to plan management of patients.
• Deal with telephone enquiries from internal/external agencies, ensuring capacity is utilised to full potential.
• Ensure accuracy and completeness of data input and will collate and summarise information from the database to provide statistical reports for management.
• Provide cover for Clinical Bed Manager with the management of emergency and elective admissions for Specialist Oncology Services and Clinical Haematology at Beatson West of Cancer Centre.

Informal contact: Lynn Lamont, Admin Manager, , Lynn.lamont@ggc.scot.nhs.uk

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns please contact the Recruiting Board.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance.