Administration / Waiting List Manager - Urology - B5

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a fixed term position of 12 months.

The shift pattern for this position is Mon Fri.  (Please note the salary is Pro Rata) for part time hours.

An exciting development opportunity is available within the Urology Team, North Sector, for a 12 month seconded Waiting List / Admin Manager.

You will:

• Be a pivotal member of the Urology Team by ensuring that the administrative and waiting list services supporting the clinical management of Urology patients is delivered efficiently and effectively.
• Be responsible for leading and managing the secretarial, clerical and waiting list staff within Urology North Sector.
• Work directly with the Clinical Service Manager, the operational and clinical management team, to support our achievement and maintenance of KPIs and assist in us meeting National Waiting Times targets.

Along with having direct line management responsibilities of our Urology admin staff members on the GRI and Stobhill Hospital sites. It is essential that you have NHS experience in the management of waiting lists.

Your key skills will include:

• The ability to effectively plan, organise, co-ordinate and take forward local projects, with sound knowledge and understanding of NHS waiting times policies and procedures.
• Be able to demonstrate assertive and consultative skills and be able to demonstrate strong leadership qualities.
• An ability to deal sensitively using tact and diplomacy in dealing with complex matters is also sought.

The hours worked will be Monday to Friday from 08:30 to 16:30 and it will be a flexible site based role as it requires to cover both the GRI and Stobhill sites. The main base however will be at the GRI

Informal contact: Varisha Keeper, Clinical Service Manager, , Varisha.keeper@ggc.scot.nhs.uk

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns please contact the Recruiting Board.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

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