Administrative Officers

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports. The Customer Services Group brings together Asylum & Human Rights, Asylum Support and Dispersal, Asylum Accommodation Centres, Resettlement Group, Passports, Citizenship & Civil Registration, Customer Operations Support Services and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK. We are recruiting for a variety of departments within Customer Service Group, providing support to case working areas by undertaking a range of administrative duties please see candidate pack for further details. The roles which you will be posted to will depend on the business need at the time of onboarding. There is no option to select your role. This is a unique and exciting opportunity to become an integral member of the Customer Services Group. With department wide changes on the horizon, now is an ideal and exciting time to join our team and make a real difference. This role requires you to be flexible, adaptive, and creative in solving problems and dealing with change. Individuals must have an ability to effectively organise and plan, whilst being professional and customer-focused. You must be able to demonstrate a strong sense of personal ethics and honesty and enjoy dealing with members of the public and external and internal stakeholders. You will demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team. You must be committed to meeting the high standards of conduct and behaviour that is expected of a civil servant. Key Responsibilities: will include but not limited to the following:

• Making well informed decisions for our customers.
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries.
• Scanning and digitising of customer supporting evidence and updating relevant databases/files.
• Ensuring case files are decision ready for casework, appeals or removal processes.
• Telephone call handling / booking appointments.
• Escorting customers, conducting face to face identity interviews and facilitating language analysis interviews.
• Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team.