Administrator - 12 month maternity cover

Our SMETS Co-ordinator is responsible for providing a first point of contact technical and administrative support to our suppliers and other internal teams. A key responsibility of this role is to monitor and investigate SMETS commissioning issues on both power and gas meters, and to work towards communicated targets and KPIs.

What you'll be doing

First point of contact to provide accurate and timely administrative support to internal and external customers of the Technical Helpdesk
Support engineers to complete their responsibilities with a key focus on minimising site visits and using the remote commissioning tools available to you
Maintain awareness of, and comply with, the Company's environmental, H&S management systems; including policy and procedures, and individual responsibilities
Ensure the accurate reporting of any work-related accidents, dangerous occurrences, and ill health or near miss incidents in line with policy
Report any known or suspected defects or failings in the OH&S management System without delay
Take responsibility for both your own safety, and the safety of others
Liaise with customers and suppliers as appropriate to ensure full knowledge of issues and to provide solutions as well as first class customer service
Skilfully use systems to ensure that information is recorded accurately and with attention to detail
Analyse, manage and close open faults in a timely manner and determine if site visits are chargeable or not to our suppliers
Monitoring relevant mailboxes and ensuring responses re provided within agreed SLAs
Accurately record and report relevant Management Information (MI) as required
Manage faults by setting age profile against each fault and escalating when required
Monitoring our manufacturers releasing new firmware updates and ensuring these are passed on to our suppliers
Proactively look to improve efficiency and the customer journey
Build strong relationships with other internal teams in order to achieve mutual understanding, sharing of knowledge and discussions around continuous improvement

Ability to remain calm and in control of a demanding and varied workload in an often pressurised environment
Ability to prioritise own workload, and knowing when to appropriately escalate issues or questions
Attention to detail, and a pride in providing accurate and timely support
Strong problem solving and issue resolution ability
Good communication skills, both written and oral
First class customer service skills
Previous industry experience an advantage

Established in 2005, we're a leading, nationwide, utilities infrastructure business, providing:

innovative metering and data services
future-proofed network construction and ownership solutions
low carbon service offerings.

We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions.

Competitive compensation package - you'll receive a salary of £27,500, plus the opportunity to receive an annual performance based bonus.

Work life balance - you'll benefit from 30 days holiday, which increases each year to a maximum of 35 days.

Critical injury scheme - we take safety at work very seriously. There are high levels of risk mitigation in place to keep everyone safe and we take pride in the fact our safety statistics are excellent. However, you can rest assured in the event a serious injury occurred, you'll receive support and financial assistance.

Down to earth and welcoming culture - you'll be part of a friendly, welcoming, and diverse team who are really looking forward to receiving the next intake of new starts.

Future career opportunity - as we're a large organisation covering end-to-end, meter-to-main solutions - there's lots of opportunity to grow and progress your future utilities career further.

Long-term, stable industry - this is a permanent role and you'll be part of an innovative, financially robust organisation, with ambitious growth plans in one of Britain's core industries