Administrator

Chubb Fire & Security now has an opportunity for an Administrator to join the team in our Glasgow branch, G4 9RQ. The main goal of this role is to provide administrative support to ensure the smooth and effective running of the branch. You will also be supporting the Operations Manager and the General Manager, helping to provide the best customer service possible. What will I be doing as an Administrator?

• Support the Operations Manager with service planning and management of work in progress
• Organise, check and input engineer timesheet information on a weekly basis and process engineer expenses
• Maintain customer job files, ensuring that all necessary information is accurately recorded, using JD Edwards
• Communicate with Customers, Engineers and the Customer Service Centre to book in service calls
• Order equipment for service, as well as ordering uniforms and PPE
• Take calls from Customers, Engineers and other internal departments to assist in the resolution of any issues or concerns
  
  Possess previous administration or customer service experience, ideally from a service / engineering background
• Have exceptional customer service skills
• Be experienced in working with customer disputes and / or credit control
• Have a high level of IT literacy, especially Microsoft Word and Excel
• Be proactive and have the ability to pick new things up quickly
  
  Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world. Chubb is a part of Carrier Global Corporation, the leading global provider of healthy, safe and sustainable building and cold chain solutions.
  
  Competitive salary
• 25 days holidays plus bank holidays
• Generous pension scheme
• Employee scholarship scheme
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
• Bravo Awards which recognise outstanding contributions from all employees and encourage excellence