As a Customer Support Coordinator, you will play a key role in delivering exceptional customer experiences. Your day-to-day responsibilities will include:

Providing outstanding customer service - responding to customer inquiries, solving problems, and ensuring their needs are met efficiently.
Managing customer projects - tracking requests from start to finish, liaising with internal teams to ensure smooth operations.
Handling customer escalations - using problem-solving skills to resolve issues professionally and confidently.
Collaborating with key stakeholders - working closely with sales and operational teams to support business growth.
Maintaining service level agreements (SLAs) - monitoring customer/supplier requirements, tracking project costs, and highlighting key opportunities.
Administrative support - assisting with new business requests and contract renewals to keep workflows efficient.
Driving continuous improvement - proactively identifying ways to enhance processes, service delivery, and customer satisfaction.
Who Are We Looking For?

We're seeking a proactive and customer-focused individual who thrives in a fast-paced environment. You'll be a great fit if you have:

Previous experience in customer service - whether from an office, retail, hospitality, or other fast-paced industries.
Strong organisational and time management skills - able to juggle multiple priorities effectively.
Excellent communication skills - both written and verbal, with a professional and friendly approach.
A tech-savvy mindset - comfortable using Microsoft Excel, Word, and Outlook.
A solution-oriented approach - someone who can take ownership of challenges and drive positive outcomes.
Ready to Join Us?

Founded in 2005, we are a nationwide leader in utility infrastructure solutions, delivering:

Innovative metering and data services
Future-proofed network construction and ownership solutions
Sustainable, low-carbon energy services
We partner with major energy suppliers and utility companies to provide top-tier services to some of the UK's most prestigious brands and public sector organisations. As a company, we are committed to inclusivity, innovation, and long-term career growth-and we welcome applicants from all backgrounds who are legally eligible to work in the UK.

Why Join Us?

We believe in rewarding talent, fostering career progression, and maintaining a healthy work-life balance. Here's what you can expect when you join our team

Competitive Salary & Bonus - Earn a starting salary of £25.5k, with the potential to receive an annual performance-based bonus.
Excellent Work-Life Balance - Enjoy 30 days of holiday, increasing to 35 days over time.
Job Security & Stability - Join a financially robust company in a thriving industry with long-term career prospects.
Support & Well-being - Benefit from our critical injury scheme, ensuring you're looked after should an unexpected event occur.
Friendly, Inclusive Culture - Become part of a welcoming and diverse team where your contributions are valued.
Growth & Development Opportunities - With our end-to-end, meter-to-main solutions, you'll have plenty of chances to develop your skills and progress your career.

What Will You Be Doing?