AFR Operations Agent - Import Glasgow

Air Import Agent - Glasgow As an Airfreight Agent, you'll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts - backed by the latest technology, to take your career to the next level. Job Purpose:

• Develop relationships with customers internal/external to grow existing business
• Liaise with airlines and DHL offices. Air freight planning and coordination
• Maintain mandatory milestones through the Company's Freight Forwarding system
• Use Company systems to create, manage and maintain the movement of freight
• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to Customs Compliance procedures and documentation
• Using quoteshop and following up on opportunities until business gained
Qualifications, Skills & Experience:
• Two or more years' experience within the Freight Forwarding Industry.
• 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable.
• Experience of HMRC procedures.
• Commercial awareness.
• Clear and concise communication skills (written and spoken).
• Ability to follow processes with strong analytical and problem solving skills.
• Ability to support a culture of continuous improvement.
• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
• Knowledge of Freight Forwarding industry and related processes
LOCATION: Glasgow HOURS: 37.5 Hours Monday-Friday DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. Our culture is focused on personal commitment - to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions - and even in other countries. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds - irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.


• Two or more years' experience within the Freight Forwarding Industry.
• 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable.
• Experience of HMRC procedures.
• Commercial awareness.
• Clear and concise communication skills (written and spoken).
• Ability to follow processes with strong analytical and problem solving skills.
• Ability to support a culture of continuous improvement.
• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
• Knowledge of Freight Forwarding industry and related processes
  
  DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture is focused on personal commitment - to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions - and even in other countries. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds - irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.