Aftercare Manager

Job Title: Aftercare Manager

Location: Edinburgh 

Salary: £40,000- £50,000 + Company Van

About the Role:

We are currently recruiting for an Aftercare Manager on behalf of a Tier 1 Contractor based in Edinburgh. This is a customer-facing role focused on managing snagging and remedial works across multiple sites. The successful candidate will have a strong trades background, combined with exceptional communication and leadership skills, enabling them to effectively engage with clients and oversee the delivery of high-quality aftercare services.

Key Responsibilities:

• Client Liaison: Act as the main point of contact for clients, addressing any aftercare issues and delivering outstanding customer service.

• Snagging & Remedial Works: Identify and manage necessary repairs and improvements to buildings, working closely with the in-house trades team to ensure the work is carried out effectively and to a high standard.

• Team Leadership: Oversee and manage the trades team, ensuring all tasks are completed within agreed timeframes and to the highest quality.

• Site Visits: Regularly visit the Port Hamilton site, as well as other sites across Scotland, to monitor progress and manage aftercare activities.

• Hands-On Support: While primarily a management role, you may occasionally be required to assist with minor repairs. A van equipped with tools will be provided for such tasks.

Candidate Profile:

• Trades Experience: A solid background in a trade such as carpentry, plumbing, electrical, or general building is essential.

• Management Skills: Experience in managing teams and overseeing aftercare processes, with a focus on organisation, leadership, and problem-solving.

• Client-Facing Experience: Comfortable and professional when interacting with clients to ensure their needs are met.

• Proactive Problem Solver: Able to identify issues quickly and implement effective solutions.

• Flexible: Willing to travel to various sites across Scotland as required.

• Driving License: A full UK driving license is essential.

Package:

• Competitive salary of £40,000- £50,000 per annum

• Company van provided

• The opportunity to join a leading Tier 1 contractor in the industry

If you're looking for a rewarding role with a leading contractor, we’d love to hear from you! Apply now to be considered for this exciting opportunity.

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Legal Information:
We act as an employment agency for permanent work and as an employment business for temporary work.

For roles in the UK, applicants must be eligible to live and work in the UK.

We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.