Allocations Assistants x 4, West Lothian Civic Centre, 484.45 Internal Applicants Only - WEL08583

Job Advert

Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)

We have a rare opportunity for a permanent role within Housing Need Allocations Team. The post holder will be part of a small, busy team of 7 officers processing applications for housing for West Lothian Council and a percentage of properties belonging to registered social landlords. Assistants are responsible for the implementation of all allocations procedures when assessing applications and supporting evidence, and ensure compliance with current legislation, regulation and good practice.

The assistants are responsible for the delivery of a high-quality customer focused housing service, often as first point of contact for applicants contacting the service. Post holders support and advise applicants to ensure that they provide all relevant information to allow the team to manage the case to deliver the best outcome for their needs, which delivers the council’s commitments in achieving sustainable communities.

Post holders will have the ability to work effectively under your own initiative in a high demand environment within a small team. Be competent and confident in the decision-making process in relation to processing large volumes of information, and in resolving problems to progress casework and achieve good outcomes for applicants, and to improve our working practices.

Who we are looking for

We are looking for skilled and highly motivated individual who has a deep understanding and first-hand experience of delivering excellent customer service and has a strong attention to detail in managing data processing. It would be advantageous if you have experience in working in a Housing or Housing Need environment where you are using your own initiative, are able to plan and organise your workload, and enjoy achieve performance targets and providing an excellent customer service to our customers and partners

We are looking for applicants who have excellent communication skills and can help sustain our strong partnership working with our key partners, and can deliver information to applicants in a calm, consistent and empathetic manner.

Does this sound like you? 

These are permanent posts, and will play a key role within our Allocations Team, who work in a high demand, fast paced environment and who deliver excellent performance and a customer-focussed service to applicants for housing.

The successful candidate will have access to West Lothian Council’s Pool Car Scheme in order to undertake approved business travel.

INTERNAL APPLICANTS ONLY