Working as an integral part of the Application Support team, you will work closely with Support Analysts, Software Developers, Product teams, Service delivery teams & 3rd party suppliers to ensure the smooth running of key client assets across Tax & Legal. We are looking for someone with a background in technology, ideally to degree level to join an expanding team and be part of a new Technology capability in our Glasgow office. The role is full-time in Glasgow, with some travel required to London and other locations around the UK.

• First-hand experience of providing end-user technical support including incident management and request fulfilment
• Proven track record of excelling in a busy service delivery environment
• Excellent troubleshooting and problem-solving skills
• Strong communication skills - written and verbal
• Ability to grasp new concepts and learn quickly
• Familiarity with ITIL concepts and associated best practice
• Experience of one or more industry standard ITSM tools
You may have ...
• Intermediate knowledge of MS Desktop and Server operating systems
• Intermediate knowledge of SQL scripting and/or PowerShell scripting
• ITIL Foundation certification
• Experience of supporting bespoke software solutions
• First-hand experience of incident management & request fulfilment in an Application Support/2nd line context, Primarily be managing and resolving or escalating incidents and service requests via our ITSM system and supporting bespoke/in-house built applications utilising various technologies including BPM/Low Code development platforms as well as commercial, off-the-shelf systems. The role has a focus on problem solving and troubleshooting to a high degree using all available resources so demonstrable strength in these areas is key.
  
  KPMG is one of the world's leading professional services organisations delivering Advisory services to thousands of clients including some of the largest multinationals, best-known brands and public bodies.
Tax and Legal Technology Team Currently KPMG Tax and Legal provide services to some of the world's largest companies. KPMG is investing $5bn over 5 years in technology and our goal is to achieve the highest standards of quality and to deliver excellent solutions for our clients. We are currently a team of 300+ technologists providing technology enablement services and solutions across the Tax and Legal business, and we expect to continue to grow over the course of the next 12 months. The successful candidate would form part of this team. The team is made up of Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, Multi-disciplinary Engineering teams and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal.