Application Technology Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As an Application Technology Support Lead in Engineering Platforms & Experience team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.,

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm


• Execute policies and procedures that ensure operational stability and availability


• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools


• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration


• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.


• Monitor system performance and identify areas to improve in terms of efficiency, reliability, and scalability.


• Implement and maintain monitoring, logging, and alerting systems for proactive issue detection and resolution to ensure proper configuration management and version control practices.


• Participate in incident response and resolution, including root cause analysis and post-incident reviews.
  
  Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud


• Proficient in observability and monitoring tools and techniques


• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.


• Expertise in a development language such as Java or Python or scripting languages such as Java Script, Bash or PowerShell.


• Understanding of CI/CD Pipelines in a globally distributed environment using Git, Artifactory, Jenkins, Docker registry, etc.


• Experience with micro-services, Unix, Linux


• Experience of Agile Methodologies (Scrum/Kanban, Test Driven Development etc)


• Experience in a DevOps or support role, working with CI/CD tools and infrastructure automation.


• Hands-On knowledge of containerization technologies like Docker and orchestration platforms like Kubernetes.


• Participate in weekends on call support, as an escalation point of contact.


Preferred qualifications, capabilities, and skills

• Experience with configuration management tools like Ansible, Puppet, or Chef


• Experience in data mining and querying against databases