Applications Support Officer x2 - MID06565

Job Vacancy

An exciting opportunity has arisen for motivated and enthusiastic candidates to develop the necessary skills to deliver software and applications support to staff across all Council services.

Based in Midlothian House (home/hybrid working available) as part of the Business Applications Team within Corporate Resources, you will provide support for staff utilising Council systems and applications  as follows:

Post 1 : Education management system (SEEMiS),  Parents Portal, National Entitlement Card Management System and Groupcall (Parental Comms System).

Post 2: Repairs and Maintenance systems, Waste Services system, Corporate Gazeteer, Leisure Management system and Vehicle Telematics.

You will support the implementation, operation and ongoing development of these systems/applications and associated business processes and deliver training to system users as required.

This role would suit ambitious individuals who would be interested in developing a career in the support of software/applications.

Please ensure as far as possible that evidence in your application meets the essential and desirable criteria outlined below, citing specific examples.

KNOWLEDGE

EDUCATIONAL/VOCATIONAL QUALIFICATIONS REQUIRED

Essential:

Jobholders must be educated to SVQ level 3/ in a relevant subject such as HNC Information

Technology, Information Management, Business Information Systems, or evidence of

equivalent competency along with evidence of numeracy and literacy at Higher Grade.

EXPERIENCE REQUIRED

Essential:

Evidence of advanced MS Excel skills.

Evidence developed interpersonal skills to agree and implement changes in procedures.

An understanding of the relevant legislation associated with the retention of information.

Desirable:

Evidence of the ability to produce and manipulate data for a variety of uses using various

query and reporting tools.

Previous Systems Administration experience including the provision of helpdesk service to

colleagues and other stakeholders

Experience of the delivery of staff training.

Experience in the design and production of training/procedural/guidance documentation.

CLOSING DATE - Monday 6th January 2025

INTERVIEW DATE - Wednesday 15th January 2025

Job Advert

Position Title: Applications Support Officer x2

Directorate: Place

Working from Home: Hybrid

Location: Midlothian House

Contract Status: Permanent

Hours of Work: 36

Working Pattern: Monday to Friday, 7 hours 12 minutes per day

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £30,243.53 per annum. 

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person you are eligible for a guaranteed interview if you meet the essential criteria for the post.