Applications Support Senior Analyst - AVP

Salary Not Specified

Citigroup Inc., Scotland-wide

Full time
Permanent
Remote working

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Posted 4 days ago, 25 Apr | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: a98772795fee4e9b889d3ab1d756a4f3

Citigroup Inc.

Full Job Description

Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Reviews and develops application contingency planning to ensure availability to users.
Participate in application releases, from development, testing and deployment into production.
Act as a liaison between users/traders, interfacing internal technology groups and vendors. Acts as SME to senior stakeholders and /or other team members.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information. Has the ability to operate with a limited level of direct supervision.

Bachelor's/University degree or equivalent experience.
7-8 years of experience in an Application Support role.
Strong in Oracle SQL and Linux.
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Ability to drive production incident with multiple stakeholders.
Willingness/ability to learn new things and ability to adjust quickly to changes and re-prioritization.
Good understanding of MongoDB, ELK Kibana, Microservices, Kafka.
Good understanding of PL/SQL.
Demonstrated analytical skills.
Knowledge / experience of problem management tools.
Issue tracking and reporting using tools.

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.