Apprentice Hire Desk Administrator - JP Rentals, Grangemouth Depot

We have a new opportunity for the right candidate to join our JP Rentals Team within our Grangemouth Depot. Working under the supervision of the Rentals Manager, you will gain the skills, experience and knowledge required to achieve a Modern Apprenticeship SCQF Level 6 Business & Administration. The successful candidate will receive on-job-training, support, and guidance from our experienced team members, while adding valuable administrative support to day-to-day operations of the Depot. Throughout this 12-month apprenticeship, the Company will monitor your on-the-job and theoretical work on a regular basis and be committed to supporting and coaching your progression.

The key learning/job task areas for our new apprentice will include the following:

• Through time, you will gain the skills and knowledge to be confident in your approach when dealing all customer queries as efficiently as possible.


• You will be become competent in prioritising customer communications by importance and escalating in good time where necessary.


• You will develop your product knowledge of our Rentals Fleet and accessories to effectively convert enquiries into profitable hires.


• You will effectively provide support to our Rentals Team through our collection and delivery process and movement of our fleet.


• You will learn how to build and maintain customer relationships and be competent in providing resolve in the event of issues with hires.


• You will learn and ensure adherence to hire and off-hire process.


• You will learn and adhere to all health and safety requirements, safety legislation and understand the effects of the legislation with regards to the work environment


• You will gain the skills to manage and maintain electronic and manual records, including filing and archiving.


• Complete all jobs that may be allocated by Rentals manager.
  
  A keen interest in the administrative function of a business



• A drive for personal development



• Willingness to learn through on-the-job experience and training



• A genuine enthusiasm for proving excellent service to our customers



• Dedication to commit to the theoretical work associated with the apprenticeship



• Confidence with interpersonal communication



• Attention to detail and accuracy



• Ability to work as part of a team with a can-do attitude



• An understanding of the importance of organising, prioritising job tasks with the ability to time manage multiple tasks


In addition to your skills and experience, does your work ethic align with our core values:


• Safety Conscious - Safety comes 1st in all Jarvie Plant Operations


• Collaborative - Strong individual performer, but a Team Player to help one another reach our goals.


• Dependable - Strong Team member that the Service Control team and Customers can rely on to do the right thing.


• Progressive - possess a drive to assist with continual improvement


• Responsible - we make the communities that we call home a better place
  
  Our Company vision and values are at the core of everything we do here at Jarvie Plant. With an attractive rewards package, our wide range of generous benefits include:



• Monday to Friday work pattern



• Tailored Learning Opportunities and Learning & Development Programme



• Our Employee Discount Scheme



• Staff Discount



• Extra Holidays



• Employee Assistance Programme



• Employee recognition scheme



• Cycle to Work Scheme



• Company Pension Scheme