Assistant Operations Manager

Salary Not Specified

KPMG International Cooperative, Blythswood New Town, Glasgow City

Full time
Permanent
Remote working

Posted today, 9 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: bf8db580c7314adf865c92d8cb6fa3bd

KPMG International Cooperative

Full Job Description

Operational delivery of a MS engagement, either on a large engagement in a deputy role under an Oversight Manager or Operations Manager (leading a function or area), or on a small simple engagement as the lead Operations role.
Responsible for managing the transition into the new engagement as well as the delivery of agreed outcomes and SLA's for the client.
Manages a team of up to 50 people, working closely with offshore peers where relevant.
Acting as a point of contact for day to day client queries, as well as providing input to planning and preparing material for regular weekly and monthly meetings.
Proactively work with several internal functions e.g. People Support, Planning and Insight to ensure successful delivery.
Ensure that Managed Services principles are applied to engagement to deliver successful and well-controlled outcomes.
Ensure onshore operation is resourced with sufficient well-trained and well-motivated staff performing to their potential in line with current and predicted operational needs throughout the lifecycle of the project and in line with changing requirements.
Act as a contact for client relationship activities and on occasion provide input, preparation and support to reporting as appropriate.
Maintenance of Service Levels in engagement onshore team, ensuring the client's interest is protected at all times in complying with statutory regulations and legislation whilst delivering on Managed Services and wider KPMG goals.
Liaison with experts and stakeholders from within the Firm to achieve exceptional quality standards across the operation, including subject matter experts and proprietary technology owners.
Identify, diagnose and implement solutions to reduce sub-optimal business performance.
Ensure appropriate controls are designed and in place so that potential risk to the Firm is minimised. Report issues of concern to Operations Manager / Oversight Manager as appropriate.
Initiate and promote improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains.
When in the lead Operations role, maintain control over engagement operational budget and capacity plan, demonstrating due care and diligence in exercising operational-level mandates within authority as agreed with client or Oversight Manager.

Proven experience in an operational environment, where at least 1 year has been spent at a management level with responsibility for medium sized teams (30+)
Budgeting, forecasting and planning experience in an operational environment
Awareness of the FCA, CCA, GDPR and other relevant legislation, procedures and processes
Background in Financial services industry, with exposure to remediation, complaint handling, claims processing and conduct risk reviews in the UK
People management skills with strong focus on engagement, coaching & development.
Good communication and relationship management skills demonstrating client focus.
Analytical and problem-solving skills allied to the ability to use information to generate solutions to benefit the business.
Results driven and demonstrates commercial judgement using planning and organising skills.
Ability to build strong internal networks within MS and wider KPMG.

KPMG Managed Services provide an innovative and cost-effective solution to the delivery of large-scale review and/or processing activity across multiple industries, geographies and processes. The Managed Services operation is experienced in, but not limited to, remediation, complaint handling, claims processing, service delivery and conduct risk reviews. Managed Services Revenue targets are in excess of £20M pa and UK Operations is the principal delivery arm and driver of this revenue.