Assistant Retail Manager - Blair Athol

The post holder is an integral role responsible for managing both the Front of House and Back of House retail operations whilst ensuring world class service is delivered and operational excellence is achieved. Please note: this role will require weekend and evening work, with opening and closing responsibilities. You will be responsible for:

• Daily management of all operational activities; retail, experience, and F&B offerings
• Ensure compliance in accordance with Diageo's global standards and policies
• Ensuring excellent customer service standards are adhered to; escalation point for resolving customer issues as required
• Coach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processes
• Identify individual team members' strengths and create developmental plans to prepare all for future growth.
• Lead the implementation of new operational procedures and/or systems
• Directly contribute to Malt Brand Home performance with a detailed understanding of KIP's and levers required to deliver.
• Responsible for implementing the Retail Strategy
• Priorities time on the shop floor; coaching and developing the team; and leading by example
• Key holder, personal license holder and premise manager as required Recruitment & onboarding of staff
• Direct line management responsibilities
  
  2+ years' experience in a management/leadership/supervisory role
• Strong desire to learn more about the whisky story, brand, and its characteristics
• Be familiar with sales protocols and customer service procedures
• Strong understanding and experience of inventory management
• Be guided by a customer-first mindset; ability to understand and interpret consumer insights
• Must be analytical, and possess good knowledge of budgeting processes and KPI management
• Proven track record of achieving operational KPI, revenue, and profit targets
• Proven experience managing teams and business units; be a true leader, acting as a role model for the team
• Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
• Results driven, with a desire to work in a fast-paced environment
• Must have ability to prioritize and plan work activities in a timely and efficient manner
• Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
• Possess strong computer literacy skills
• Proficient in Microsoft applications
Working with Us Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

We have invested £185m into our world leading distillery visitor experiences across our Scotland Brand Homes, which bring to life the story of our brands and captivate our guests from all over the world. As proud custodians of our much-loved brands, we celebrate their heritage, serving as storytellers to the world. Creating an experience that is not only multi-sensory but appeals to people of all ages and backgrounds - from the expert to the first-time taster, is fundamental for our people when it comes to creating attractive and innovative consumer experiences that are as memorable as our brands. We want every one of our guests who steps through our doors, leaving with an unforgettable experience. And it's our remarkable team who provide the warmest of welcomes and tell the story of our brands to the world that help to make this happen every day. Join us as we make history in our brand stories. Connect with our guests from all over the world and use your passion to craft exceptional visitor experiences that create lasting memories. Your experience and enthusiasm can help shape the bold future of our unique world-class visitor experiences in Scotland. From your very first day, we'll celebrate your contribution. You'll enjoy a reward package and get the support you need to manage your wellbeing and balance your priorities. Once you're part of the team, you'll see what we mean. Start your journey of discovery, adventure, and friendship as we stride into a bold future of whisky enjoyment. We'll encourage you to grow and thrive as you create a future career worth celebrating. About the Team Blair Athol is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand., We believe the most diverse and inclusive culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent various viewpoints, experiences and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all., With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. Join us and you'll collaborate, explore, and innovate. Challenge and be challenged. Together with passionate people from all over the world, you'll build brands consumers love. We value each other and celebrate different perspectives. In our inclusive culture, you'll have the backing you need to test new ideas and learn from them. Harness your passion and desire to grow as you make your mark. Let's unlock a brighter, more exciting future together. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. To achieve this, we need the world's very best people. We're looking for people with curiosity, creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level. Feel inspired? Then this may be the opportunity for you., With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential. DRINKiQ What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
• Contemporary work life balance policies and wellbeing activities
• Contributary pension scheme
• Annual bonus (dependent on performance)
• Share options
• Generous holiday allowance
• Product allowance
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this. We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of - and help build - an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.