At Fourth Valley Royal Hospital, we are looking for a Assistant Central Support/Security Manager to become a key member of the Central Support Team. You will be working closely with the Central Support Manager, ensuring needs are met within the contractual framework on all aspects of the Central Support services. The main responsibilities include, Customer relationship building, management of customer expectations, problem solving and dispute resolution at all levels, is pivotal in this role. The Assistant Central Support Manager will provide feedback to the Central Support Team, in relation to their performance and service levels. Diplomacy and negotiation skills are essential in carrying out this aspect of the role in order to give the best service possible.,

• Investigating client complaints, implementing action plans, monitoring improvements, and providing comprehensive written reports.
• Establishing and reviewing working procedures within each area to ensure the requirements of all relevant legislation are fully met.
• Assisting with analysing data on service delivery and performance.
• Maintain all required records and paperwork are completed in line with Health and Safety, Quality and Serco and Board policies and procedures.
• Collate / reporting information relating to failed jobs.
• Produce reports as required by departmental managers.
• Monitor and report on operational colleagues' workload.
• Ensure all records are kept accurately and timeously.
• Data input.
• Mainly office based with some movement to around the building.
• The job holder will be required to spend considerable time in an office environment using a computer.
• Input data for a significant time each day.
  
  Educated to a Diploma, working towards Degree Level [or equivalent experience]
• NVQ Level 2 in relevant Health and Safety subject.
• Basic Certificate in Health and Safety NVQ Level 2 in supervisory management.
• Experience in customer care development/Health Care through significant experience working within a large public sector organisation ideally the care environment.
• The previous management of a large team of colleagues including a responsibility for absence, performance, recruitment, and performance etc or having a regular involvement at a supervisory level.
• Practical experience of conducting quality audits to monitor client/ customer satisfaction.
• IT literate - Microsoft Office.
• Knowledge of fire safety regulations.
• Knowledge of lifting and handling procedures.
• SIA Licence
  
  At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
  
  Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.