B2.2 Service Quality Engineer

SERVICE QUALITY ENGINEER

GRADE B2.2 SEMI-SKILLED ENGINEER

SHIELDS DEPOT

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.

ScotRail have 4 maintenance depots throughout Scotland responsible for the maintenance, repair, and overhaul of more than 600 vehicles. Vehicle types are varied and include the most modern types of Traction and Rolling stock within the UK. All vehicles are maintained to the highest quality and engineering standards resulting in a challenging working environment.

THE ROLE: To ensure compliance to the service quality regime where the Service Quality Incentive Regime (SQUIRE) monitors and measures the quality of customer service provided by ScotRail. This role requires compliance with the on-train service schedules. The successful applicant will undertake maintenance and repair of vehicle interior equipment of Traction and Rolling Stock vehicles and ensure the working environment is maintained in a safe, clean and productive manner. Ensure where necessary that all work done on Traction & Rolling Stock Vehicles and equipment is recorded in accordance with the locally agreed system. Record all deferred work to ensure the safe return to traffic of all Traction & Rolling stock vehicles/equipment. Undertake other duties as requested by Team Leader.

The applicant must comply with all relevant instructions, including but not limited to:-

A) Vehicle Maintenance Instructions1

B) Technical Instructions

C) Quality, Safety and Environmental Management Instructions

D) Safe Systems of work

E) Rail Industry Group Standards

F) Group Standards Rule Book

THE PERSON: A highly motivated and enthusiastic individual. Must have a high standard of workmanship with a detailed eye focused on safety and quality.

KNOWLEDGE/SKILLS: Must have experience of working in an engineering environment. Ability to drive road motor vehicle is required for this post.

Hours of work: 35-hour week. The post includes working Dayshift/Nightshift and includes weekend working.

Reference Salary: £40,418 per annum on completion of training, training salary £36,396 per annum. We’ll ensure you’re rewarded for your contribution with a competitive package that includes:

* Contributory Final Salary Pension scheme

* Free and reduced rate rail travel for you and your family, where applicable.

* Generous holiday allowance

* Hapi benefits package, offered to everyone at ScotRail.

* Life insurance cover for 4 x annual salary.

Selection process: Candidates short-listed will be invited to complete online assessments. Candidates successful after assessment will be invited to attend an interview. The final stage for successful candidates will be a medical examination and drugs/alcohol screening. Appointees must provide a basic disclosure Scotland check and at least 2 satisfactory references and complete a six-month probation period.

Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.

Please note that due to the volume of interest received these vacancies could close prior to the published date.