Bar & Events Manager

Citizens Theatre, Gorbals, Glasgow City

Bar & Events Manager

£33000 - £35000

Citizens Theatre, Gorbals, Glasgow City

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 28 Jan | Get your application in today.

Closing date: 20-02-2025 (In 21 days)

job Ref: None

Full Job Description

The Café Bar & Events Manager oversees the management and growth of our events and hospitality business.  With consideration for welcome and engagement, you will work with the Welcome Team to deliver exceptional service for the theatre’s customers, working closely with the Front of House Manager on training and management of the staff team. You will also work closely with the Executive Director, Finance Director and Head of Commercial Operations to develop the food and beverage offer with the aim of maximising profits and ensure robust stock management. 

 

A key focus of the role will be the proactive development of the hires and events business, identifying new opportunities, offers and clients. You will meet with clients, liaise with staff teams across the organisation to organise space use and costings, and coordinate the delivery of events to the highest standards.  

 

Following a six-year closure for a major redevelopment of the building, we intend to reopen the Citizens Theatre to the public in August 2025. The transformed building and facilities will present new opportunities for artistic, participation and commercial activities, including a new bar/café.  This is an exciting opportunity to join the team ahead of the reopening, and establish the systems, processes, policies, recruitment and training necessary to ensure an exceptional welcome to our visitors when we reopen our doors in the summer. 


Responsibilities: 


Café Bar 

  • Manage the day-to-day operations of the Café Bar to the highest standards and manage any issues that might arise during the daily service operations 
  • Contribute to the creation, implementation and management of the Building Operating Plan  
  • Liaise with suppliers to ensure best price, quality and delivery schedules 
  • Liaise with customers to manage bookings and address complaints 

Events & Hires 

  • With the Head of Commercial Operations and FOH Manager, develop the event and hires business plan, proactively promoting the theatre’s hire services to both new and existing clients 
  • Successfully plan and execute both internal and external events, including corporate hires, performance hires, internal meetings and private bookings 
  • Set and achieve ambitious income targets for the events and hires business 
  • With the FOH Manager, promote, plan, organise and deliver all functions and events, and liaise with all necessary departments regarding costings and invoicing for functions, both internal and external 

Finance and Administration 

  • Work with the FOH Manager and Head of Commercial Operations to set targets, KPIs and procedures to meet the commercial ambitions of the company 
  • Work with the Marketing team and Head of Commercial Operations to develop marketing initiatives and business development strategies for Café Bar and Events 
  • Manage the ordering, recording and stock control of food and beverage stock, in line with company procedures, and complete monthly stocktaking 

Person Specification: 


Essential 

  • A successful track record in food and beverage management 
  • Experience in function and conference management, e.g. meetings, corporate dinners, conferences, weddings, drinks receptions 
  • Experience negotiating with suppliers, organisations 
  • Excellent customer service skills, a drive for genuine customer engagement and impeccable attention to detail 
  • Leadership skills, and experience managing and motivating a team, developing staff skills and managing performance 
  • Excellent financial and commercial acumen, experience managing budgets, and confidence analysing data to produce reports 
  • Ability to set objectives and focus on results 
  • Problem solver, with a creative flair and a willingness to go the extra mile to deliver customer service 
  • Excellent communication, administrative and organisational skills, including good time management 
  • IT skills, including Word and Excel, and experience working with EPOS systems 
  • Sound knowledge of Hygiene, Health & Safety standards and legislation 
  • Flexibility in relation to duties and working hours, which will include evenings and weekends 

 

Desirable 

  • Experience of working in Catering/Events in the cultural sector, e.g. theatre, visitor attraction, leisure, stadium, heritage site or museum 
  • Hold a formal Catering or Hospitality Management qualification 
  • CIEH Certificate of Food Hygiene (training available) 
  • Personal Licence Holder (training available) 
  • Health & Safety certification (training available) 
  • First Aid certification (training available) 
  • Experience of cellar management 

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About this company

Citizens Theatre

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