Billing Team Leader

Hutcheon Mearns are currently partnering with our client who is a fast-growing company dedicated to delivering outstanding services to their customers across a variety of industries. With a commitment to excellence and innovation, they are seeking a motivated Billing Team Leader to join their team and oversee their billing operations, ensuring timely and accurate processing and an exceptional customer experience.

About the role:

As the Billing Team Leader, you will be responsible for leading a team of billing specialists, managing day-to-day billing activities, and implementing best practices. You will work closely with various departments to optimise the billing process, resolve escalated issues, and drive continuous improvement.

Key Responsibilities

• Lead and mentor a team of billing specialists, providing guidance, training, and development.
• Oversee daily billing operations, including invoicing, payment collection, and account reconciliation.
• Ensure accuracy and compliance in all billing activities, following company policies and industry standards.
• Monitor KPIs and performance metrics for the billing team, implementing improvements as needed.
• Collaborate with finance, customer service, and sales departments to ensure seamless billing processes.
• Handle escalated billing issues and resolve customer inquiries in a timely and professional manner.
• Develop and maintain standard operating procedures and ensure they are followed consistently.
• Participate in process improvement projects to enhance the efficiency of billing operations.
• Prepare and present regular reports on billing metrics, team performance, and revenue trends.

Requirements

• Proven experience in a billing ideally with supervisory or team lead responsibilities.
• Strong analytical skills and attention to detail, with experience in billing processes and systems.
• Excellent communication and interpersonal skills to effectively manage a team and collaborate across departments.
• Proficiency in billing software and Microsoft Office (especially Excel)
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a commitment to customer service excellence.

On Offer

• A supportive, inclusive culture that values employee growth and well-being.
• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including
• Professional development opportunities and career advancement pathways.
• A chance to work with a dynamic and innovative team making a real impact.
• Hybrid working 3 days per week in the office and two from home.

Next Steps?

If you are interested in taking the next step in your career or feel a change of environment or sector is your next path, this could be the ideal job opportunity for you! To apply please send a full CV. For a confidential discussion or more information, please reach out to Pamela McCulloch at Hutcheon Mearns at pamela.mcculloch@hutcheonmearns.co.uk. Only candidates eligible to work in the UK will be considered for this role as no sponsorship is available.