Branch Administrator

We have 9 branches supporting a network of customers across the UK. Each branch has a team of field based engineering staff supported by a Management and Admin team. The role will be based at the Bellshill Branch., We are currently recruiting for a Branch Administrator to join our growing branch. Working in a fast paced environment the successful candidate will provide excellent administrative support to our branch team and customers ensuring our reputation of high quality is upheld. The duties within the role are broad and varied, with opportunities for development and progression through our admin training pathway.The successful candidate will report to the Branch Manager and be responsible for managing effective branch processes as part of the regional team and identify areas for continuous improvementResponsibilitiesKey duties include a range of responsibilities, which include but are not limited to;People and Processes

• Maintain and provide feedback on SMART systems for the branch
• Effective information sharing and participation in team meetings
• Maintain safe working practices and quality standards
• Proactive approach to continued professional development and progression through Administrator Grading System
Financial
• Accurate and timely input of data onto the Business Management system for all revenue streams
• Active participation in monthly financial review to ensure accurate and timely invoice processing and cost recovery
• Creation and progressing of purchase and work orders in line with company processes
• Interrogation of Business Management System to provide management information and provide prompt resolution of queries
Customers
• Maintain customer relationships to achieve a high level of customer satisfaction
• Effective response to customer enquiries, escalating as appropriate
• Preparation of correspondence, reports/minutes in company style
• Management of company documentation to fulfil customer needs
Technology
• Use and development of Business Management System
• Effective use of customer systems
• Identify scope for process and system improvement opportunities
  
  We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders
The candidate will have administrative and/or customer service experience. Experience of working within a similar environment would be beneficial however, training will be provided.,
• Excellent interpersonal and organisational skills
• Strong communication skills, both written and verbal
• The ability to work effectively as part of a team
• Good attention to detail, ability to multi-task, and prioritise tasks efficiently
• The ability to take initiative and have a proactive approach
• Working knowledge of computer software applications, i.e. Microsoft Word, Excel, Outlook, PowerPoint
• Maintaining excellent relationships with customers
  
  Star Refrigeration is the UK's largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 400 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.
  
  An excellent remuneration package is available including:
• Annual leave: 35 days inclusive of bank holidays
• Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC's
• Twice yearly salary reviews with reference to RPI
• Professional Development: biannual reviews on development to encourage career growth
• Private Medical insurance available after 6 months of employment with additional family option
• Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
• Life Assurance: 6 x annual salary
• Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors
• Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme
• Cycle to Work and Electric Vehicle Leasing salary sacrifice schemes
• Annual company profitability bonus
• Employee Milestone bonus, including increased holiday entitlement