Business Administration Support Officer

We are recruiting two roles which will provide comprehensive support to up to two head of functions and other managers, when required. Customer and Business Development The Customer and Business Development directorate consists of three areas: Customer Experience, Business Development, and Communications and Engagement. This role holder would support the Head of Business Development and the Head of Communications and Engagement. Digital, Data and Technology Our Digital, Data and Technology directorate consists of the following departments: Data Office, IT, Product, Business Analysis and Agile, and User Centred Design. Our directorate manages the products, digital IT security and workplace services and data and analytics on behalf of the business., Your main duties will include: • Providing executive support services to heads of function(s). • Plan and arrange meetings, diary management, minute taking, compiling agendas and follow up actions etc. • Mailbox management and triage. • Support minute taking, agenda creation, paper deadline tracking and action tracking of governance groups. • Arrange and support facilitation of meetings, team events and workshops. • Create action logs, tracking and delegating tasks, ensuring all deadlines are met. • Prepare documents, templates and presentations. • Act as a liaison between heads of function and the wider business. • Maintain department pages on RoSnet and internal materials such as team organigram. • Ensure familiarisation of RoS policy and procedures to support head of functions. • Act as Budget Liaison Officer for each area. • Arrange purchase orders using our internal system (PECOS), as and when required. • Comply with GPC spend and authorisation process within relevant budget codes, as and when required. • Act as Department Learning Coordinator; capturing, plan and book Directorate learning needs. • Provide administration support for escalated complaints and coordination of complex correspondence, adhering to deadlines. • Create travel requests and office bookings. • Provide support with joiners and leavers (staff). • Help manage centralised team mailboxes and calendars. • Provide general support to other managers within the department as required., • Statement of Suitability’s exceeding 1000 words will not be considered. We would strongly recommend that your answers are written in the STAR format (Situation, Task, Action & Result). • We recommend that you work on your supporting statement using MS Word, and then uploading it; please note the system will “time-out” and sign you off if you are inactive or spend over a certain amount of time in the application without saving your progress. For further information on the competencies, visit our Competency Framework. Stage one – Application sift Candidates who have submitted a CV, Statement of Suitability, and meet the initial criteria will be sifted on the below essential criteria. • Analysis and Making Effective Decisions • Delivering a Quality Service • Demonstrating Commitment and Drive Stage two – Assessment centre Candidates successful at stage one will be invited to attend an assessment centre, taking place week commencing Monday 3rd February, in Meadowbank House, Edinburgh. Assessments will include a competency-based interview and an in-tray exercise and cover all essential criteria. Assessments and appointments are made in line with the Civil Service Recruitment Principles, in strict merit order. Indicative Recruitment Timetable Closing date: Sunday 19th January, 23:59 Application Sift: 20th to 24th January Invites to assessment: 27th January Assessment: W/C 3rd February

• Please note dates and location may be subject to change.
Feedback will only be provided if you attend an interview or assessment.Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Analysis and Making Effective Decisions Acting as the first point of contact for business area. Seeking out relevant information for drafting appropriate correspondence to a range of internal and external audiences. Leading and Communicating Excellent communication skills, both orally and in writing, adapting style of communication to meet various stakeholder requirements. Collaborating and Partnering Builds trusting relationships across teams and hierarchies, acting with tact and discretion when handling confidential information. Delivering a Quality Service Flexible and self-motivated with the ability to prioritise and manage a range of tasks with minimum guidance, recognising any potential difficulties and dealing with these appropriately. Demonstrating Commitment and Drive The ability to work to tight deadlines ensuring outcomes are delivered on time and to required standard. Ability to horizon-scan and take initiative when appropriate.

Alongside your salary of £33,785, Registers of Scotland contributes £9,787 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. What can we offer you? – Benefits at RoS: • We are a welcoming and inclusive Business Administration Community of Practice at RoS. • We offer a stimulating working environment and strongly believe that a diverse team is crucial to achieving our mission! • Our team is ambitious, acts with integrity and demonstrates commitment to progress and impact. We nurture talent and reward success. • We work in an agile way, which is applied across the whole organisation. • RoS offers a generous annual leave entitlement. Starting with 26 days of holiday plus 12 days bank holidays (for a total of 38 days). We reward your commitment to us by increasing annual leave by +1 day per year, for up to +4 additional days on your entitlement, bringing your allowance to 42 days. • We operate a 35-hour working week and offer flexible working arrangements (up to 30 hours flexi per month). • We offer office locations in Edinburgh & Glasgow and currently offer a hybrid working model, having established we can successfully work remotely. As part of the reward package, you will get access to: • Civil Service pension at circa 29% contribution on the employer side. • Service benefits, cycle to work scheme, discounted dental insurance, £100 eye care vouchers subsidised gym memberships, childcare vouchers, buying and selling annual leave, retail discounts and more! • Family friendly leave policies (Maternity at
• 1-year full pay, Paternity Leave/Shared parental Leave/Special Leave & more) after 1 year of continuous service.
• We offer continuous training and development opportunities, including being able to attend industry events. • A generous salary range with pay progression arrangements is in place. • You will have access to external counselling and external advice. • We are a Disability Confident employer.