Business Development Director

As we expand globally, we are looking for a strong sales professional to join our fantastic sales team. As an experienced and established Business Development Director, you will be adept at motivating a team to win new business and maintain and grow relationships with new customers across their assigned area of specialisation. The Business Development Director will also carry a sales target and personally generate revenue, setting an example to team members in how to deliver excellent business. This role will be ideal for someone with a wealth of industry experience and a black book of trusted connections so they can hit the ground running.,

• Achieve revenue & margin targets from new customers on a monthly, quarterly and annual basis.
• Create and maintain documented account development plans.
• Work with marketing or other internal departments to proactively identify and target customers.
• Build sales approaches for specific customer accounts.
• Develop and maintain an adequate pipeline of opportunities.
• Provide accurate forecasting of opportunities by effectively progressing sales opportunities.
• Keep internal systems and contacts up to date with progress.
• Maintain a broad understanding of key products and technology relevant to the company's services and industry developments.
• Work with key partners and customers to understand their industry, value drivers and business processes.
• Work closely with presales, delivery, support and any bid-related teams to effectively create, sell and deliver new business wins.
Customer relationships & satisfaction
• Regularly meet and build effective relationships with existing and potential customers.
• Drive the promotion and sale of additional services to or through the customer.
• Maintain a detailed knowledge of customer objectives and key personnel.
• Set customer expectations during sales, delivery and throughout the contract.
• Coordinate internal teams to deliver to customer expectations.
• Escalate on behalf of the customer as required.
  
  Substantial experience in developing and maintaining a sales pipeline, specifically within the Saas or CCaaS industry.
• Previous experience working with long - term sales cycles of 6-18 months.
• Proven ability to manage and motivate others.
• Experience using a CRM or similar tool.
• Excellent interpersonal skills, including effective influencing and negotiating.
• Excellent communication skills and the proven ability to form strong client relationships.
  
  Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide., Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.