Business Manager

Scope of Role and Responsibilities 

The Business Manager role is responsible for a range of performance management including Key Performance Indicators, revenues and costs, business planning, resource planning, business analysis and compliance management. They work on behalf of the Regional Director and across Conservation and Policy, Audiences & Support and Financial Planning and Analysis directorates.  

The role reflects the devolved emphasis within the NTS and ensures business units and regions are optimising their use of resources, revenue performance and delivering efficiencies. It has specific responsibility, under the leadership of the Regional Director, for the coordination, production and subsequent monitoring and assessment of business plans and developing and producing management information. The Business Manager will lead corporate governance and policy within the region. 

Their key responsibilities cover the following areas: 

• Trading performance and customer insight; business analysis 
• Employment and payroll management 
• Market analysis (competitive, trends) 
• Business development appraisals (product, events, capital projects)  
• Cost analysis and appraisals (operating costs, supply, project, resources) 
• Resource planning (technical services, contractors, internal resourcing) 
• Project planning and appraisals (conservation and commercial)  
• Process analysis and continuous improvement 
• Business planning 
• Commissioning and appointments of contracted services 
• Management information and reporting within the Region/Group
• Inventory planning and control: retail, foods services, property supplies. 

The Business Manager ensures compliance with corporate governance and policy frameworks. This relates to areas such as schemes of delegation, procurement policies and practice, health and safety policy and general policies (technical, regulatory and statutory, risk management). The Business Manager is therefore a business unit performance management role and corporate compliance role and represents a key appointment in how devolved management is manifested in practice through regions. The Business Manager may have delegated responsibilities for operational management within properties.  

Organisational relationships and management  

Primary responsibilities for business planning and trading performance management, the role therefore requires substantial team activity, leadership and problem solving.  

The Business Manager is the ‘custodian’ of policy, governance and compliance within the business unit, relating to a wide range of issues such as procurement, Health & Safety, Schemes of Delegation, general policy frameworks, planning legislation, and so on.  

As a compliance and governance role, key relationships include Financial Planning and Analysis and Audience and Support directorate.  

Property planning to deliver conservation and visitor strategies 

Responsibility in coordinating and producing effective annual operating plans: fundamental to the Trust’s ability to deliver conservation and visitor strategies and provides a basis of continuous improvement and performance management across the properties.  

High levels of familiarity with the nature and direction of each property is required.  

Whilst decision-making and accountability for outcomes and results rests with the Regional Director, the Business Manager is central to devising plans and solutions and to ensuring plans and outcomes are assessed against their desired aims.  

Stakeholder engagement 

The nature of this role is such that it is a key external facing position with contractors, suppliers and partners.  

Internally, Conservation and Policy directorate are also an important stakeholder group, with resource planning, technical advice and planning inputs essential.  

Personally, the postholder seeks out and builds positive and productive relationships and acts as an external networker and advocate for NTS services. 

Operational and business management 

The Business Manager is part of the management team within each Region (Built) and will participate in general and operational management duties as required.  

This extends to duty management, decision-making, compliance (e.g. H&S, contractor management) and representing NTS. 

Health, Safety and the Environment 

The Business Manager undertakes duties under the Health & Safety Policy and specifically for the effective operations of corresponding activity and environments.  

Demonstrate effective oversight of H&S activities relating to all operations in the heritage environment, ensure operational practices reflect them and, guide and advise operational managers accordingly.  

Reflect the Trust’s Health and Safety systems within activities and through active coordination of procedures in practice through operational staff and managers (Risk Assessment, COSHH, HACCP and RIDDOR reporting).  

Demonstrate responsibility and accountability that all working practices are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, e.g. through efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.