Business Support Assistant

About the role

As a Business Support Assistant you will assist Banking Directors, Associate Banking Directors, and Assistant Banking Managers with day-to-day administrative matters for clients, providing exceptional levels of service.

The main responsibilities of the role include:

• To maintain strong working relationships with colleagues and clients.
• To answer enquires and requests, whether by telephone or in person.
• To handle day-to-day administrative matters to support Assistant Banking Managers (inc. payment processing, account opening, foreign exchange, deposit requirements etc.)
• To assist with day-to-day administrative tasks to assist the wider Commercial team (inc. certifying original documentation, checking accuracy of client onboarding, updating internal systems).
• To assist with the client journey to ensure data quality and accuracy.
• To liaise with the Bank’s Operations team to deliver excellent client service.
• To assist with the maintenance of office systems (inc. data management, filing).
• To prepare documents, briefing papers, reports, returns, presentations etc.
• To provide support for the Edinburgh reception team when required.
• To undertake or support ad-hoc business projects as required.
• The role holder may also be required to carry out additional duties from time-to-time that are considered appropriate in regard to the role holder’s knowledge and experience.

About you

As a Business Support Assistant you will have:

• Basic awareness of the commercial environment relating to banking and financial services, as well as with issues likely to affect the Bank’s client base.
• A positive attitude, good interpersonal skills, and the desire to increase skills and knowledge.
• Strong communication skills, both written and oral.
• Excellent attention to detail.
• Self-starter and team player, with the ability to work alone when required.
• Strong level of computer literacy (inc. Microsoft applications).

About us

At Hampden & Co, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

Why join us

As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. 

We are committed to an inclusive culture where everyone is comfortable to be their authentic self.

We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential.

We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.

To apply

Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly.

If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour assist you.

If you are excited about this opportunity and think you can bring value to the role and Hampden & Co, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you.

If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.

Hybrid working / flexible working

We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues.

We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.