Business Transformation Manager - 12 month FTC

Are you an expert in service delivery and 3rd party/ vendor management with a background in Commercial Insurance? If you've worked with multiple teams and stakeholders to deliver results, this could be an excellent opportunity for you. We're seeking a Business Transformation Manager to join our Commercial Direct team on a 12 month basis. AXA Commercial Direct is implementing a series of transformational changes to our customer proposition that will deliver our strategic business plans. These will be delivered through a combination of customer journey, process, people, organisation and technology change that will come to embody the new digital operating model. Delivery will be structured into releases formed of a number of SCRUMS and focusing on delivering customer proposition across Direct & Partnerships for the AXA Commercial Direct Business. You'll be aligned to the business and assist IT (AXA and Vendor) delivery & support teams and wider stakeholders, ensuring that new journeys, services, products, and processes are implemented, adopted, and stabilised with minimal impact to end users. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing:

• Assess the potential impact of proposed changes on the business, including processes, systems, people & culture.
• In conjunction with key stakeholders, develop and implement readiness plans for business change initiatives, including communication, training, and transition plans.
• Engaging with key stakeholders across the business to recognise their needs and concerns and ensure their readiness for change.
• Coordinating business change activity to ensure deadlines and key milestones are met in line with strategic objectives and in accordance with relevant governance.
• Monitoring and measuring the progress and impact of transformation initiatives, providing regular updates and reports to stakeholders.
• Identifying and mitigating risks and obstacles that may impede the success of transformation initiatives.
• Holding teams to project plans and reporting on project performance.
• Defining project risk management strategies and processes for all programmed projects., We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally., We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics., AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long-term health condition. We participate in the Disability Confident 'Offer of Interview' scheme. This means a fair and proportionate number of candidates with long-term health conditions or disabilities who meet the essential criteria of a job, will be offered an interview.
• You'll need to show you meet the essential criteria as detailed in the job advert or job description
• You don't need to share the details of your long term health condition or disability for your application to be considered under this scheme
As part of your application, you'll be asked if you would like to 'opt in'. To ensure ease of access, every job advert lists a responsible Talent Acquisition contact, who'll be able to connect you with our Accessibility Concierge if you require any support. Screening & Conduct As a regulated financial services company, all successful candidates will be subject to pre-employment checks. Additionally, adherence to the Prudential Regulation Authority's (PRA) Insurance Conduct Standards and the Financial Conduct Authority's (FCA) Conduct Rules will be required., This depends on the location of the role, and what works best for you and the interviewer. We'll give you all the information you need to prepare for whichever format's used for your interview.I'm struggling to connect to my online interview, what should I do? Don't worry, we know these things happen. Get in touch with the person who arranged your interview, or the Talent Acquisition contact. One of the team will be able to help get the interview started or re-arrange it for a different time.How do I get feedback on my interview? Whenever possible, we'll call and provide feedback by phone. Sometimes, we'll need to provide feedback by email.How can I prepare for my interview? We'll send a candidate preparation pack before the interview to help you prepare.


• Strong experience of service delivery and 3rd party / vendor management working with multiple teams and stakeholders to deliver desired results.
• Understanding of the commercial insurance market including product and underwriting experience.
• Ability to provide technical guidance on planning, organising, prioritising, and overseeing activities to efficiently meet business goals.
• Proven experience in project management, business readiness and agile change management roles within a large organisation, preferably within the insurance or financial services industry.
• Strong insight of business processes, service delivery, systems, and organizational structure.
• Experience in leading and facilitating workshops and training sessions.
• Demonstrable experience of defining all requirements in order to deploy a service / tool into a live / business as usual environment.
• Preferably certified in lean /six sigma, ITIL.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work., At AXA we have a culture of trust, respect and care, where everyone belongs. We have an ambition to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development, and celebrating differences. We all have a role to play in ensuring a working environment in which everyone, regardless of who they are, can reach their true potential., At AXA we're committed to offering a fair and inclusive experience to all candidates. You're encouraged to report, in good faith, any concerns of behaviour or processes believed to be inappropriate, unethical, or illegal. Should you wish to report any concerns, you can do this through by sending an email to speak-up@axa.com, AXA's dedicated hotline. This service is managed by an independent investigation team. Please note that this email address is not for dealing with job or application related queries. Read more

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of £50,000 - £60,000 dependent on experience Discretionary company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits, When will I hear back from you after my interview? We aim to provide feedback as soon as the interview process allows. The time period will vary depending on the role.How do I discuss the package I've been offered for a role? You can discuss the package with your Talent Acquisition contact at offer stage.Yay! I've got the role, what's next? We'll carry out a number of background checks before you start. This is known as 'screening'.Do you do any background checks? Yes. All financial services companies, including AXA, are regulated by the Financial Conduct Authority (FCA). Being part of a regulated industry means we must check the background of all applicants before we confirm a job offer. Pre-employment screening is not just regulatory, it also gives us the confidence that our people are the right fit to protect what matters to customers, colleagues, and our business.
• Who is screened? Everyone, from first-jobbers to senior directors! Often, the higher up the career ladder you are, the more stringent the screening becomes.
• What is screened? Identity and address; qualifications; employment history; credit check; criminal record; directorships.
If you think anything may affect these checks, please tell us.What benefits or perks do you offer? At AXA, we appreciate the people who work for us and regularly review our rewards package to reflect that. The advert for the role you're interested in will detail what you can expect to receive, but you can see an overview of our benefits and perks on our Why Join Us page.Does AXA offer car allowance or a company car? This depends on the grade, role, and eligibility of the employee. Check the benefits listed on the ad for the role you're interested in or confirm with your recruitment contact.