Casework Officer

Gillian Mackay MSP is looking for a Casework Officer to join her team.,

• Supporting with keeping casework up to date and responding to public enquiries.

+ Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
+ Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.

• Attending surgeries, producing reports and monitoring media trends on my behalf.

+ Conducting basic research and surveys.
+ Investigating patterns of enquiries and producing reports.
+ Monitoring local and regional media and generating media coverage.
+ Briefing me and drafting responses.
+ Advocating on constituent's behalf with relevant bodies to resolve matters.

• Reviewing constituent records and documentation in line with casework GDPR requirements.



• Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  
  Have excellent organisational skills while being flexible in prioritising workloads during busy times.


• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.


• Be patient and sensitive while remaining objective and open minded.


• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.


• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.


• Have a natural interest in helping people with a curiosity to probe for further information where required.