Catering Assistant-Forth Valley Royal Hospital

Serco have a great opportunity for a Catering Assistant to join our fantastic team at Fourth Valley Royal Hospital. Your role will be to help provide retail service that meets the expectations of the patients, staff, and visitors both in terms of quality, safety, and value for money. Reporting the Retail Catering Team Leader, you will maintain high cleaning standards and as part of your role, produce chilled food of consistent high quality in accordance with agreed KPIs and Service Level Agreements across the site hospitality function. Overall, you will work as part of a team in maintaining and developing key daily service financial targets within the retail outlets, optimising retail sales and high levels of customer service.,

• Provide a courteous and efficient catering service to patients, staff and visitors within the hospital optimising the productivity of the retail outlets.
• Prepare and or serve food to customers in a professional and courteous manner.
• Optimising retail sales and demonstrating high levels of customer service.
• Cleaning of catering and service equipment including floors, work surfaces, and related equipment manually and by use of machine to hygiene standards.
• Operate a cash register and handle cash in accordance with the cash handling procedure
• To maintain food safety and hygiene standards in your work area and apply the food safety procedures applicable in work area.
• To actively upsell retail promotions to maximise revenue opportunity as well as cost effectiveness.
• Ensure that all work is carried out in line with Health and Safety, Quality and Serco and Board policies and procedures and all documentation and work records are completed accurately.
• To correctly use and take care of all equipment and materials associated with tasks and immediately report any faults to a team leader.
• Store goods correctly and use stock on a rotational basis to optimise sales and minimise food wastage.
• Participate as a full member of the team, e.g., supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.
• Use judgement and empathy to ensure appropriate caring and supportive communication to enhance customer experience
• Perform tasks wearing the correct uniform and protective clothing at all times.
• Participate in team briefs, toolbox talks and all training, to ensure your knowledge and skills are up to date Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability
  
  We are looking for someone who can demonstrate flexibility, is motivated and can work efficiently under pressure, displaying resilience and emotional intelligence., Basic skills training, e.g., Food preparation, Basic Food Hygiene, Diet and Allergen awareness
• Requires full knowledge of Serco and NHS working practices and procedures and Health and Safety requirements including infection control and Food Hygiene (training will be provided)
• Good Communication Skills, e.g., communicating with customers and colleagues
• Good Customer Care Skills, e.g., for communicating with customers and increasing retail spend
• Completing of mandatory training, e.g., manual handling/risk assessment/fire safety training
• Able to work to agreed standards and follow work instructions
• Flexible to respond to changing demands, and to work across retail functions
• Empathetic - using judgement, understanding and empathy to support patients
• Safety conscious
• Ability to communicate effectively, both verbally and in writing
• Able to demonstrate a flexible approach e.g., when asked to change routines
• Be multi skilled and flexible when undertaking all activities
• Display resilience and emotional intelligence to read and appropriately respond to patients and relatives during frequent interactions, where there will be occasions of distress, deterioration, and bereavement.
• Work under pressure in a busy department to tight deadlines while maintaining professional image.
Knowledge of the systems and equipment listed below is desirable:
• HACCP
• COSHH
• Risk Assessments
• IT equipment incl. Display Screen Equipment. Tills
• All FM equipment
• EPOS
  
  About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Permanent, 25 hours Monday through Sunday 5 hours shifts daily Competitive salary plus benefits, Salary: Competitive salaries with annual reviews. Pension: Up to 6% contributory pension scheme. Holidays: 25 days' annual leave plus bank holidays. Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.