Catering Crew (SCR)

Role Overview - Catering Crew (SCR) - Seasonal 

Support the on-board Retail Operations Head of Department in providing a comprehensive onboard retail and catering service that enables the Company to achieve its customer and business objectives.

Functional Responsibilities/Key Tasks -

• Attend to customer needs and be responsive to their requests.
• Assist in the provision of the on-board retail and catering service to a standard that enables the Company to achieve its customer and business objectives.
• Adhere to the on-board Retail Operations procedures, maintain stocking policies and merchandise layout plans.
• Attend on-board departmental meetings with the head of the department to discuss current performance and financial targets.
• Identify opportunities for improvement in customer service, retail sales and crew meal provision and discuss with the on-board Head of Department.
• Adhere to the Company’s cash control, stock control and fiscal security procedures.
• Understand and adhere to Food Hygiene practices and procedures.
• Adhere to local safe systems of work, safety training and compliance with current legislation.
• Carry out laundry and cleaning tasks as required utilizing the appropriate chemicals and equipment.
• Report any issues either physical or operational that may be detrimental to achieving the company’s customer and business objectives.
• Be prepared to work in any service area on-board the vessel.
• Following suitable training, to be prepared to accept the duties and responsibilities of senior staff if nominated.
• Undertake emergency response duties as required.
• Any other duties as reasonably required by HOD or Master.

Qualifications, Skills and Experience

Essential Criteria

• STCW2010 certifications.
• Valid ENG1 medical certificate.
• Elementary Food Hygiene certificate - Level 2.
• You will have excellent communication skills and experience of customer service in the retail or catering industries.
• You must be customer focused and have a proactive approach to customer care.
• Good literacy and numeracy skills.
• A ‘can do’ attitude.

You must be flexible to work on any of our ferries, which are located on the west coast of Scotland. The work pattern is 12-hours shifts, working 2-weeks on and then 2-weeks off. You must be willing to stay on the ferry whilst on shift.