Catering Supervisor

Purpose of Role: Actively contribute to the successful delivery of excellent service to all students, staff and visitors across the university by supervising the service, cleaning and provision of food and beverage arrangements and team members. Ensuring all events and outlets share the same high standards.

Summary of Key Duties and Responsibilities:

1. Direct Supervision of all front of house staff across all areas of the retail operation, delivered catering, functions and events

2. Prepare and manage staffing rosters within agreed parameters, agreeing additional staff needs with Mgr. - monitor constantly identifying problems and pinch points, taking action to address issues that arise due to staff illness or absence to ensure that service delivery, the customer experience and standards are always maintained.

3. Supervise the day-to-day operation of the EPOS system, completing audits, providing training and hands on oversight of staff and operators. Identifying and addressing issues and training needs

4. Record and report monthly agency /overtime use and reasons for any variances against agreed staffing.

5. All administration relating to uniforms, time sheets, staff leave, PDR, recruitment, training, grievance and complaint resolution appropriate to grade and level.

6. Compliance with HACCP. Ensure completion of General Assistant's cleaning schedules, etc.

7. Return to work interviews

5. Health & Safety, COSHH, actioning and correcting unsafe practices.

6. Stock control and rotation of food products, waste management - monitoring stocks and highlighting issues well in advance in order that actions can be taken to mitigate losses.

7. Supervision of all cleaning, ensuring correct use of chemical, equipment and cleaning materials. Safe appropriate storage of such items

7. Supervision and maintenance of all equipment - crockery, cutlery, glassware, smallware's, dishwashers, coffee machines etc. Proactively monitoring the state and quantity of items, overseeing pre-approved preventative and reactive maintenance, identifying shortfalls / issues in sufficient time in order that service delivery and the customer experience is not negatively impacted.

8. Participate and contribute to planning for future events etc.

9. Provide the service lead for events - working collaboratively to ensure service delivery standards are delivered, ways of working are constantly reviewed and upgraded and that all events are delivered to the required standard or above.

10. Role holder will be expected to be a designated driver to assist with event and catering deliveries both on and off campus

11. Other tasks and roles relevant and appropriate to this grade and general function not defined above but which may reasonably be expected of the post holder, grade and the development of the operation.

These are the criteria on which the short-listing and recruitment selection will be based.

Essential

Experience of working within a similar environment as outlined above
Experience or relevant qualifications in the hospitality industry
Experience of leading an operations team
Experience of supervisory practice and principles
Good numeracy and IT skills
Competent in the use of relevant IT packages
Well-developed interpersonal skills
Demonstrable professional and proactive approach
Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
Demonstrable provision of excellent customer service
Willingness to learn
Full clean driving Licence
Desirable

Previous experience of working within a similar environment as outlined above
Experience of operating relevant catering and/or cleaning equipment
Experience of working with Oracle
Experience working with Procure Wizard
Experience working KX
Organisation Name: Campus Services

About our School/Directorate and Team: Hospitality Services takes in Accommodation, Reception, Residential and Cleaning Services, Events and Catering, within the Catering function of Hospitality Services we ensure that we have catering outlets for both students, visitors and staff, ensuring we provide nutritious and cost-effective food for all. We ensure we have high standards of Customer Service, cleanliness and selection for all., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.