Child Maintenance Service Caseworker - Falkirk

Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)'s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to 'get money to children' because it makes a real difference to children's lives.

At The Child Maintenance Service (CMS), we welcome applications from everyone. We are committed to creating an inclusive and diverse workforce where everybody can thrive. If you want to make a difference to the lives of others and be part of the UK's largest public services Department, Department for Work and Pensions (DWP), then this could be the career for you.

Are you an exceptional communicator? Are you passionate about delivering outstanding customer service? Do you enjoy helping others?

If this sounds like you, then we would love to hear from you!

This is a fantastic opportunity to begin an exciting and fulfilling career. We offer flexibility with a work life balance alongside challenge and opportunity. This could be the first step in your Civil Service career.

As the UK government's largest public service provider, DWP support people into work, help disabled people live more independent lives, improve housing and address homelessness, provide the financial foundation for a secure old age through the State Pension, and ensure children of separated parents have more opportunity to fulfil their potential through a better child maintenance system.

CMS are a crucial part of DWP. We are responsible for all aspects of child maintenance in Great Britain and our objective is to get money to children, we do this through promoting financial responsibility, encouraging and supporting private maintenance arrangements and through the provision of a statutory maintenance service.

Our caseworkers are key to the success of CMS. You will play a pivotal role in realising our objective of getting money to children. As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment, supporting separated families and securing children's futures.

What will I be doing?

• You will have frequent direct contact with our customers and other organisations, mostly by telephone.


• You will be resilient and remain professional in what can sometimes be a challenging environment.


• You will obtain information from a variety of sources to enable you to make accurate calculations and decisions regarding liability to pay child maintenance.


• You will negotiate child maintenance arrangements and payments with customers following child maintenance instructions and legislation.


• You will secure payments and clearly advise the consequences of non-payment.


• You will take payment enforcement actions where appropriate.


Attend a live webinar for more information on this role
If you would like to know more, you can attend a 60 minute webinar session via Microsoft Teams, which will include a short Q&A session. These will take place on