CHLH / 2503 / 19 Customer Service Assistant

High Life Highland, Morefield, Highland

CHLH / 2503 / 19 Customer Service Assistant

Salary not available. View on company website.

High Life Highland, Morefield, Highland

  • Part time
  • Permanent
  • Onsite working

Posted 4 days ago, 27 Mar | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 193d1df1be2b4d9599fac58221501388

Full Job Description

  • To actively promote, develop and deliver a service to meet the needs of
  • customers and communities
  • To provide a friendly, efficient high standard of customer service
  • To undertake the range of clerical, support and centre duties required by the
  • post whilst being the first point of contact for welcomes, information, enquiries, registrations, ticket sales, bookings and financial transactions
  • To perform various financial and administrative duties in accordance with
  • procedures
  • To assist customer with enquiries using variety of sources and /or resources,
  • referring to the Supervisor or Manager as appropriate
  • The safe set up and dismantle of equipment for bookings including
  • conferences, theatre events & exhibitions
  • To undertake regular health and safety, operational & maintenance checks as
  • required and maintain appropriate records
  • To record and provide statistics regarding income, usage, equipment, materials
  • and bar sales
  • Assist with staff training of new and relief staff where appropriate
  • To ensure satisfactory handling of booking applications and confirmations
  • To produce and maintain documents and spread sheets using Microsoft Office
  • software
  • To display and monitor current information regarding activities and theatre
  • performances on customer notices, display board, social media & website
  • To carry out the banking of facility income and maintain adequate levels of
  • change for business
  • To maintain company dress code and standard
  • To understand the role and responsibilities of the post with regards to health
  • and safety policy and operating procedures and remain up to date with these procedures and requirements
  • To undertake training in any aspect of facility procedures as required
  • To keep all areas clean and tidy
  • To maintain security of the office and other areas at all times, adhering to data
  • protection policy and ensuring confidentiality is preserved
  • Library duties / cover where required
  • To liaise with the Supervisor / Manager on the day-to-day operation of the
  • facility
  • To bring to the attention of the Supervisor or Manager any improvements that
  • might increase the effectiveness or efficiency of the centre

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Direct job link

https://www.s1jobs.com/job/chlh-2503-19-customer-service-assistant-124829806

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