Citywide Caseworker - Employment specialist

To contribute to the implementation of an agreed work plan for Next Step Edinburgh and
Community Renewal Trust more widely. To work as part of a team including taking a leading
role in developing and delivering a high quality employability service, across Edinburgh.

Employment Support Specialism (approx. 65%)

• Maintain an active caseload of clients whom you are supporting towards and into

employment. Responsible for proactively managing a caseload without creating
dependency and allocating your limited time to those where your work is best able
to make a transformative difference.

• Support, inspire and encourage people to themselves make changes to improve their

lives, their longer-term job and career aims and advocating on their behalf if
required.

• Supporting and encourage people to maximise their income including welfare

benefits, this includes conducting better-off-in-work calculations, giving an overview
of benefits and referring to specialist benefits advisers.

• Regular one-to-one case management in-person, online and/or by phone.


• Identify issues (so called "barriers to work") and co-produce with the client action

plans to address the priority issues they face.

• Delivering training and group sessions around employability skills or similar.


Community Engagement and Partner Relationships (approx. 10%)

• Engage in team activities to reach community members to identify suitable clients

to support towards and into employment.

• Create and maintain trusted relationships with other partners in Edinburgh who can

offer specialist support for your clients.

• Link in to and participate in opportunities, activities and programmes becoming

available through Community Renewal or through other organisations within
Edinburgh.

• Liaise and help set up trusted relationships to link with local and city-wide services

and referral agencies such as Job Centre Plus, Colleges and Volunteer Centre, etc.

• Assisting in the delivery of job fairs or other events with attention on finding new

employer opportunities or suitable clients.

• Work with partners and colleagues during collocation (e.g. in SDS premises in citycenter).



• Engaging people by supporting marketing, community events or other outreach

activities

• Engaging with employers one-to-one, through umbrella groups, e.g., Chamber of

Commerce, FSB, Sector Skills and support in the running of events.

Reporting and Administration (approx. 20%)

• Complete registration process accurately for all eligible clients (including supporting

wider team in this activity beyond your own caseload).

• Proactively collect evidence from clients and employers and use this to ensure

database records are accurate and up to date at all times including correcting any
errors or gaps in a timely manner.

Other requirements (approx. 5%)
Objectives:
- Your manager may ask you to get involved in other activities as needs required.
- To help promote Community Renewal Trust services as appropriate by various means.
- Follow organisational values and engage in activities around promoting values,
learning/reflection meetings and developing strategies.

Essential
• Employability experience and/or working holistically with a

Experience caseload of clients one-to-one to improve their lives.

• Experience of undertaking outreach and developing relationships

with individuals and groups

• Experience of creating new and updating existing CVs, and

supporting people with job search including applications written
and online

• Ability to run training with small groups on topics such as CV

development, customer service, interview skills.
Desirable
• Experience or knowledge in income maximisation

experience
• Experience or knowledge in employer engagement


• Experience or knowledge in working with people from diverse

communities such as refugees, people whose first language isn't
English, people from the LGBT+ communities, Desirable
• Educated to Degree level or equivalent. Careers Guidance or

Qualifications Counselling qualification, OR Extensive experience of
guidance/advisory work in a community setting
Knowledge/
• Ability to organise information and track clients' progress.

Aptitude
• Excellent and demonstrable communication skills


• Ability to manage time and juggle multiple demands.
  
  Community Renewal Trust is a values-led, dynamic and innovative organisation at the

cutting-edge of work towards ending persistent poverty in Scotland. With 45 staff in three
neighbourhoods and running two social enterprises there is always lots of impact and
interesting learning.

Our work always places people and communities in the lead: listening to them, identifying
their strengths, supporting them on their terms, and building their capacity to flourish.

Community Renewal Trust works by engaging and forming trusting relationships with
individuals, whole families and whole communities together then supporting them by
combining holistic case management (e.g. around income, work, health, wellness) with
community development (e.g. forming new community activities/groups).

A set of core values guides all the work of Community Renewal:

• TRUSTING - Our impact is built on choosing to place trust in people.


• TRUSTWORTHY - Our trustworthiness is what makes our relationships grow.


• LEARNING - Our charity is about learning so we celebrate success but also appreciate

failure

• BUILDING ON STRENGTHS - Our aim is always to build on strengths: we reject

paternalism

• ALONGSIDE COMMUNITIES - Our aim is always to stay alongside people for as long as

it takes.

• ACHIEVING PREVENTION - Our choice is to be proactive so we can achieve prevention,

build resilience and find the right people at the right time.

• INSPIRING TRANSFORMATION - Our focus is always inspiring towards transformation,

rather than incremental change.

Salary banding Full Time salary B2, 3-5 £26438-28397
Additional benefits
• Employer pension scheme


• Employee Assistance Programme (e.g. includes

independent counselling, advice, legal support etc)

• Staff Representatives Forum for employee voice

Contracted hours and FTE hours 28 or 35hrs per week
Report to Neighbourhood Manager