Claims Handler - GLA12694

Job Description

Claims handlers are responsible for establishing liability and assessing quantum, acting in the council’s best interests at all times. They act to ensure the council is able to actively defend itself against claims and reject those without substance.

Post holders will provide guidance and support within a specialist area handling services for the Council’s insurance fund. Working closely with internal and external stakeholders to protect the fund and preserve the reputation of the Council, the post holder will have delegated authority on claim decisions under £10K. This team of 15 receives over 2000 claims a year.

Roles and responsibilities include handling a caseload of insurance claims, relating to public liability and motor liability and liaising with external and internal parties as required.

Hybrid working is available in this role. If you’re shortlisted for the post we look forward to telling you more about our approach to ensuring needs of the business are met along with flexibility to manage and maintain your work life balance.

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone . Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

GCC Job Evaluation

For further information about working for us please refer to our website GCC HR Policies