Claims Handler - Scottish Factors

As a desk-based commercial property handler, you'll manage predominantly buildings claims for our Property Factors clients. Responsible for the customer journey, you'll need a proactive approach to keep them at the heart of everything you do. Making a claim can be traumatic so you could be faced with customers who need require our help at a time of need - you'll need to take the time to listen, connect and empathise, then demonstrate you understand the difficulties for them, and ensure they're provided with a personalised level of support. You'll be able to rely on the support of your colleagues not just in your own team, but across commercial claim services with access to their experience and expertise, so there's always someone available to help. The ideal candidate will have proven service delivery skills, with a positive attitude, a professional and friendly phone manner and strong communication skills. The main responsibilities of the role include -

• Ensuring you deliver exceptional customer service in every customer interaction
• Accurately recording details of the claim on our system
• Setting clear expectations of the claims process with the customer
• Being able to empathise with customers and manage challenging conversations when needed
When you'll work: Usual working hours are 35 per week during Monday - Friday, 9am until 5pm, however, colleagues should be flexible so that they can be available to service additional claims driven by surge periods to ensure we deliver client service requirements. Where you'll work: This role is based in our Glasgow office, UK, where you'll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It's an ideal environment for working alongside and interacting with fellow colleagues. Working at Sedgwick Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best. We're passionate and understanding about our colleagues - so we have built flexibility into our colleague working model. If you wish to work from home for part of the week, splitting your working time between the home and office we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.


• Are you passionate about supporting customers, and looking for a new challenge?
• Do you have great attention to detail?
• Do you value a flexible work/life balance?
• Would you enjoy being part of a supportive team with a caring counts culture with the opportunity for career growth?
  
  Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Top 100 Most Loved Workplace®, Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing - one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)


• Competitive salary
• 25 days holiday + public holidays + volunteering day
• Structured career development programmes with clear timescales
• Fully supported professional qualifications with rewards
• Private healthcare and employee assistance programme to support your wellbeing
• Self invested personal pension scheme