Claims Handling Team Leader

Are you someone who is self-motivated and looking for a new challenge and keen to get exposure to a Team leader role within commercial property claims? We have a fantastic opportunity to join our leadership team in Perth! A bit about the job: The successful candidate would be leading one of our 5 teams across commercial property claims and you will be accountable for:

• Team Leadership: Managing and motivating a team of frontline claims handlers.
• Resource Management: Planning and managing resources to meet service level agreements.
• Performance Improvement: Using data to identify trends and improve performance.
• Celebrating Success: Sharing best practices and celebrating achievements with other leaders.
  
  Relationship Building: Ability to build great relationships with brokers to improve sentiment and skilled in handling commercial property escalations or have experience in technical escalations and problem solving
• Data Analysis: Proficient in understanding data and using it to identify areas of improvement within the team.
• Process Improvement: Passionate about identifying and removing unnecessary steps and able to challenge processes and suggest smarter ways of working.
• Workload Management: Capable of managing team workload and organising resources and able to remain calm under pressure.
• Communication and Motivation: Excellent communicator and motivator and drive initiatives to improve team engagement.
  
  What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
• Starting salary circa £32.000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our
and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com