The opportunity

We currently have an exciting opportunity for a Claims Technician based in our Glasgow or Manchester office reporting into a Senior Claims Technician. You will be an active member of the Support function with the overall objective of providing effective support.

This is a hybrid role with a minimum of 2 days in the office.

The role

Your responsibilities will include:

-Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
-Incoming telephone calls / resolve queries.
-Email inbox management.
-Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
-Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
-Ensuring time reporting and billing is compliant with internal standards processing and systems.
-Account management support where required including;

-Developing and running management information
-Fund management
-Aged debt tasks.
-Other ad hoc work as required.

About you - Knowledge and Experience
-A willingness to work towards becoming CILA/CII qualified
-Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
-Good working knowledge of Word and Excel.
-Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.
-Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties.
-Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
-Thrive in a high-pressured working environment.
-Be driven to meet and exceed targets.
-Flexible with regards to travel which may be

A willingness to work towards becoming CILA/CII qualified
-Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
-Good working knowledge of Word and Excel.
-Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.
-Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties.
-Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
-Thrive in a high-pressured working environment.
-Be driven to meet and exceed targets.
-Flexible with regards to travel which may be