Client Account Manager

You will deliver outstanding service to your clients in a timely manner in line with MMB's target operating model.

Engage in complex and dynamic client portfolio management, renewing and reviewing schemes, and writing new business.

Work with a diverse range of clients and industries, providing innovative employee benefits solutions.

Contribute to the growth and success of a large global firm, making a meaningful impact on your clients.

What's in it for you :

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.

Competitive Benefits Package including : 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical insurance, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy / sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

Access to ongoing training and development to enhance your knowledge and skills.

Collaborate with a team of experienced professionals, learning from their expertise and gaining valuable insights.

We will count on you to :

Manage a portfolio of clients, develop and maintain strong relationships, acting as their trusted advisor and providing expert guidance on employee benefits solutions based on their specific needs.

Oversee the renewal and review process, conducting comprehensive reviews of existing benefits packages to identify areas for enhancement.

Collaborate and build relationships with insurance partners to negotiate favourable terms and conditions for clients.

Proactively identify and pursue new business opportunities within your own portfolio. Work closely with other areas of the business to source leads and generate new business.

Stay up-to-date with industry trends, market developments, and regulatory changes related to employee benefits.

Develop a deep understanding of the wide range of products offered, including group risk, healthcare, and various wellbeing and client support options.

Previous client service and sales experience within a professional office setting, with a track record of meeting and exceeding key performance indicators

Excellent interpersonal and communication skills to build and maintain strong relationships with clients, experience in managing client expectations, resolving issues, and ensuring high levels of client satisfaction.

Excellent working knowledge of Microsoft Office suite, including Microsoft Dynamics

Proven ability to work independently, and as a team player, establishing good rapport with both clients and colleagues.

Excellent time management and planning / organisational skills, ability to work independently on your own portfolio of clients

Mercer Marsh Benefits (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits.

We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

We are on the look-out for enthusiastic and dedicated individuals to join our Employee Benefits team as a Client Account Manager.

This part of our successful business is responsible for advising SME clients on all aspects of the insured benefits relating to, Private Medical Insurance, Group Risk (Life, Income Protection, Critical Illness) as well as their overall employee benefits and wellbeing package, including, but not limited to, cycle to work schemes, electric vehicles and occupational health.

This is a fantastic opportunity for someone with a strong client service and sales background looking to continue their career with a world leading professional services company.